Graduate Operations & Technical Support Coordinator (Telecoms / IT)
Location: North Norfolk (office-based with occasional client-site work)
Salary: £30,000–£35,000 (depending on experience)
Contract: Permanent, full-time
Ideal for: University leavers / recent graduates
REED Technology are working with a client who are looking to recruit someone as a Graduate Operations & Technical Support Coordinator, you will support the day-to-day running of the office and the delivery of customer services. The role blends administration, customer service, supplier coordination, and hands-on technical support.
Key Responsibilities:
Administration & Office Operations
*Maintain a tidy, professional office environment
*Ensure office supplies and equipment are stocked and functioning
Customer Support & Service Coordination
*Log and manage customer requests, ensuring they reach the correct department
*Handle domain-related tasks including Nominet and OpenSRS administration
*Assist with basic customer onboarding and service changes
Supplier & Telecoms Ordering
*Order telecoms services from approved suppliers
*Track order progress, updates, and documentation
*Maintain accurate records for billing and provisioning
IT & Network Support (Training Provided)
*Assist with configuration and provisioning of systems such as UniFi, MikroTik, and other IT platforms
*Support setup and preparation of event Wi-Fi equipment
*Help with internal IT tasks and system integration/support
Essential Skills/Experience:
*Strong organisational skills and excellent attention to detail
*Confident, friendly telephone manner and professional written communication skills
*Comfortable learning new IT systems and following procedures
*Ability to prioritise workload and manage multiple tasks
Desirable
*Interest or experience in telecoms, IT, networking, or web/hosting
*Knowledge of domains/DNS, Nominet, OpenSRS, UniFi, or MikroTik (not essential)
If you have the relevant skills and experience, please apply using the link provided.