Head of Operations - Repairs & Maintenance
  • England,West Midlands,Staffordshire
  • Full Time, Permanent
  • £105,000 - £115,000 per annum
Job Description:
Head of Operations - Social Housing Repairs & Maintenance
Up to £115k + bonus + car allowance + benfits
Midlands Region
We’re seeking a senior Head of Operations to lead a Midlands region delivering reactive and planned refurbishment works within Social Housing. The role has responsibility for several long-term, multi-million-pound contracts with a total regional turnover of circa £35-40m.
Covering the East and West Midlands, you’ll set the strategic direction for the region, responsible for regional P&L, client relationships, operational performance and growth. Ideal candidates will be proven senior operational leaders with strong commercial acumen, experience managing large teams, and a background in social housing or similar asset-intensive environments.
Key Responsibilities:
*Drive operational performance and deliver excellent customer outcomes aligned to service level agreements
*Own and manage the regional P&L, reviewing commercial performance and reporting at Board level
*Set a clear vision, direction and strategic goals for the region
*Build and maintain long-term, strategic client relationships
*Provide regular strategic and operational updates to the Board
*Identify opportunities to expand services with existing clients and develop robust business cases for new work
*Leverage industry networks to identify new clients and services, presenting compelling commercial proposals
*Ensure appropriate due diligence is completed ahead of all bids
*Champion talent development and succession planning across the region
Required skills & experience:
*Strong stakeholder and client relationship management skills
*Strategic thinking, commercial awareness, and a genuine commitment to delivering high-quality, customer-focused services.
*Confident leading large, diverse teams, influencing senior stakeholders, and driving performance across complex programmes of work.
*Proven experience driving performance and success on a portfolio of comparable works in the Social Housing sector
Head of Operations Salary & Benefits:
*Base salary up to £115,000
*Performance-related bonus
*Executive benefits package
*Influence and autonomy within a growing business
*Clear path for progression
For a chance of securing this role, please apply online now or contact Bianca on for more information.
Job number 3353853

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Howells Recruitment
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