Job Title: 3rd Line Engineer (MSP)
Salary: £40,000-£50,000, depending on experience
Location: Bath
Employment Type: Full-time, permanent
About the Role
We are seeking an experienced 3rd Line Engineer to join a growing Managed Service Provider (MSP), acting as the highest technical escalation point and playing a key role in supporting and improving customer infrastructure environments.
This role is ideal for a senior engineer with strong virtualisation and infrastructure experience, who enjoys complex troubleshooting, project delivery, and providing technical leadership within an MSP environment.
Key Responsibilities
*Act as the final escalation point for complex 3rd line issues
*Own and support virtualisation platforms (VMware / Hyper-V)
*Resolve advanced infrastructure issues across Windows Server, Azure, Microsoft 365, and networking
*Perform root cause analysis and implement permanent fixes
*Manage Azure infrastructure including VMs, networking, storage, and identity
*Support core services including Active Directory, DNS, DHCP, and Group Policy
*Lead technical input on infrastructure projects and migrations
*Mentor and provide escalation support to 1st and 2nd line engineers
*Ensure systems are secure, stable, and meeting SLA requirements
Essential Skills
*UK Driving License required for occasional client visits
*Proven experience in a 3rd Line Engineer / Senior Infrastructure Engineer role
*Strong hands-on experience with virtualisation technologies (VMware and/or Hyper-V)
*Solid expertise across Windows Server environments
*Experience supporting Azure infrastructure
*Strong understanding of networking fundamentals
*Extensive experience with Active Directory
*Ability to troubleshoot complex, multi-layered infrastructure issues
*Experience working to SLAs in a customer-facing environment
Desirable Skills
*Experience with Azure AD (Entra ID), Intune, and conditional access
*Infrastructure automation and scripting (PowerShell, Terraform, Bicep, ARM)
*Backup, disaster recovery, and business continuity solutions
*Security tooling and best practices
*Relevant certifications (Microsoft, Azure, VMware, ITIL)
What’s On Offer
*Salary of £40,000-£50,000 depending on experience
*A technically strong MSP environment with real ownership and impact
*Clear progression into Senior / Lead / Architecture roles
*Training budget and certification support
*Supportive, collaborative engineering team
*Pension, holiday allowance, and additional benefits