Lettings Administrator

Location: Hampstead, London
Company: Independent Estate Agency
About the CompanyWe are a well-established, independent estate agency based in the heart of Hampstead, known for our personalised service, strong local knowledge, and high standards of professionalism. We pride ourselves on building long-term relationships with landlords, tenants, and local contacts.
The RoleWe are seeking an organised, proactive, and detail-oriented Lettings Administrator to support our busy lettings team. This is a key role ensuring the smooth running of the lettings process from offer agreed through to move-in and beyond, while delivering excellent customer service to landlords and tenants.
Key Responsibilities*Supporting the lettings team with all administrative duties
*Preparing and issuing tenancy documentation, including offer letters, contracts, and prescribed information
*Coordinating referencing, Right to Rent checks, and compliance requirements
*Liaising with landlords, tenants, solicitors, and contractors
*Managing tenancy start processes, including move-ins and renewals
*Updating and maintaining accurate records on the CRM system
*Handling incoming calls, emails, and general enquiries
*Assisting with property listings and marketing administration
*Ensuring compliance with current lettings legislation and company procedures
Skills & Experience*Previous experience in a lettings or property administration role (preferred but not essential)
*Strong organisational and time-management skills
*Excellent written and verbal communication skills
*High attention to detail and accuracy
*Confident IT skills, including Microsoft Office and CRM systems
*Professional, friendly, and customer-focused approach
*Ability to work independently and as part of a small team
What We Offer*A friendly, supportive working environment within a respected independent agency
*Opportunity to develop a career in residential lettings
*Competitive salary (dependent on experience)
*Working in a desirable Hampstead location with a strong local client base
How to ApplyIf you are organised, personable, and looking to build your career in property, we would love to hear from you.