Customer Service Contact Centre
12 Months
Manchester
One of our large financial clients is looking for a experienced customer services person with ideally some contact centre experience
Responds to all shareholder queries received by phone, email, letter, or webchat. 80% of the role is phone based and the other 20% is investigating cases.
*Places telephone trades in accordance with instructions received.
*Take ownership of answering, investigating, and resolving all enquiries within agreed service levels and focusing on customer outcomes.
*Responses are fast, efficient, and accurate.
*Investigates errors in shareholder accounts and statements.
*Routes issues that cannot be addressed at point of contact to appropriate team, in accordance with documented procedures and responds to shareholder once issue resolved.
*Reviews daily open items to ensure proper follow-up and closure.
*Responsible for the quality and completion of own work.
*Maintain your working knowledge of all products and procedures
*Take accountability for your development and undertake training/ coaching identified to support delivery of high level of client service
*High school/secondary school or the equivalent combination of education and experience is required.
*Experience in contact centre or client service preferred.
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