Your new company
Working at our client’s modern office in Derby, you will report to the Customer Service Manager/Head of Customer Service.

Your new role
*You will provide customers and clients with exceptional aftersales service and management of the rectification of defects.
*Ensure customers experience a smooth transition
*Liaise with customers on the reporting of any issues
*Assist in organising and coordinating maintenance operatives
*Work closely with contractors
*Assist in managing defects to an effective resolution
*Work within the team to maintain a high standard of customer satisfaction results
*Set up new contracts
*Update files
*Take calls
*Respond to emails
*Keep customers updated on progress.
*Book appointments
*Raise work schedules
*Send out appointment letters
*Provide monthly reports
*Develop relationships


What you’ll need to succeed
You will have a working in a customer service environment, have excellent communication skills and a telephone manner.
Attention to detail and organisational skills
Use of IT packages - MS Word, Outlook, Excel, PowerPoint
Knowledge of construction, with knowledge of complaint and ombudsman complaint handling.

What you’ll get in return
This is a full-time office-based role.
Hours - Thurs 8.30am - 5pm and Fri 8.30am - 4.30pm with a 1-hour lunch
3-month fixed term contract with the potential of leading to a permanent position.Parking

What you need to do now

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or call us now.
If this job isn’t quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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