1st Line IT Support Engineer
other jobs noImageCompanyTwo
Added before 6 Days
- England,London,City of London
- Full Time, Permanent
- £30,000 - £35,000 per annum
Job Description:
1ST LINE SUPPORT ENGINEER
Location: London
Salary: £30,000 - £35,000
Way of Working: Full-time, Office-based with occasional travel to client sites
Contract Type: Permanent
ABOUT THE BUSINESS
This organisation is a long-established, award-winning technology services provider with more than three decades of success delivering managed services and digital transformation to high-profile, global clients. Operating across the professional and financial services sectors, they maintain multiple leading industry accreditations and partnerships, including top-tier Microsoft certifications. Due to continued growth and the expansion of their international service desk function, they are now seeking a 1st Line Support Engineer to join their fast-paced, collaborative team.
THE 1ST LINE SUPPORT ENGINEER OPPORTUNITY
*Act as the first point of contact for customer issues via phone, email, webchat, and support portal.
*Accurately log and manage tickets, ensuring clear communication and timely progression or escalation.
*Troubleshoot and resolve a wide range of technical issues across the full IT landscape, collaborating with 2nd and 3rd Line Engineers.
*Support documentation processes by updating and creating guides and champion best practices across the desk.
*Assist in the training and onboarding of junior engineers, contributing to a positive and inclusive team culture.
YOUR KEY SKILLS
*Microsoft certifications or progression towards: MD-101, MS-100, MS-101.
*Experience in an MSP or B2B technical support environment.
*Knowledge and understanding of ITIL frameworks.
*Strong hands-on experience with Office 365, including E3/E5, Azure IaaS, and EMS.
*Solid troubleshooting skills across Microsoft Desktop Operating Systems.
*Excellent written and verbal communication skills.
*Exposure to any of the following is advantageous:
*Exchange
*SharePoint & Teams
*Active Directory / Azure AD
*Microsoft SCCM / Intune
*Microsoft Office
BENEFITS
*Competitive salary + Bonus
*Industry-backed training and sponsored development
*Incentives for achieving Microsoft certifications
*Company pension scheme
*Private medical insurance
*Income protection insurance
*Employee Assistance Programme
*33 days holiday (including bank holidays)
*Additional day off for your birthday
*Company sick pay
*And more!
Location: London
Salary: £30,000 - £35,000
Way of Working: Full-time, Office-based with occasional travel to client sites
Contract Type: Permanent
ABOUT THE BUSINESS
This organisation is a long-established, award-winning technology services provider with more than three decades of success delivering managed services and digital transformation to high-profile, global clients. Operating across the professional and financial services sectors, they maintain multiple leading industry accreditations and partnerships, including top-tier Microsoft certifications. Due to continued growth and the expansion of their international service desk function, they are now seeking a 1st Line Support Engineer to join their fast-paced, collaborative team.
THE 1ST LINE SUPPORT ENGINEER OPPORTUNITY
*Act as the first point of contact for customer issues via phone, email, webchat, and support portal.
*Accurately log and manage tickets, ensuring clear communication and timely progression or escalation.
*Troubleshoot and resolve a wide range of technical issues across the full IT landscape, collaborating with 2nd and 3rd Line Engineers.
*Support documentation processes by updating and creating guides and champion best practices across the desk.
*Assist in the training and onboarding of junior engineers, contributing to a positive and inclusive team culture.
YOUR KEY SKILLS
*Microsoft certifications or progression towards: MD-101, MS-100, MS-101.
*Experience in an MSP or B2B technical support environment.
*Knowledge and understanding of ITIL frameworks.
*Strong hands-on experience with Office 365, including E3/E5, Azure IaaS, and EMS.
*Solid troubleshooting skills across Microsoft Desktop Operating Systems.
*Excellent written and verbal communication skills.
*Exposure to any of the following is advantageous:
*Exchange
*SharePoint & Teams
*Active Directory / Azure AD
*Microsoft SCCM / Intune
*Microsoft Office
BENEFITS
*Competitive salary + Bonus
*Industry-backed training and sponsored development
*Incentives for achieving Microsoft certifications
*Company pension scheme
*Private medical insurance
*Income protection insurance
*Employee Assistance Programme
*33 days holiday (including bank holidays)
*Additional day off for your birthday
*Company sick pay
*And more!
Job number 3355948
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