Housing Officer

Salary: £27,000
Location: Cardiff Bay
Job Type: Full-time, Permanent

Our client is a well-established sales and lettings agency based in Cardiff Bay. They are a prominent presence in the Cardiff student rental market and have more recently expanded into the executive sector. Due to increased demand, they are seeking a Housing Officer to join their busy Cardiff Bay branch, reporting directly to the Housing Manager.
This is a varied, fast-paced role that requires strong organisation, communication and customer service skills. The successful candidate will have at least 1 year’s property management experience and be confident liaising with landlords, tenants, contractors, and colleagues. An immediate start is available.

Key Responsibilities:
*Manage day-to-day maintenance issues
*Carry out inventories, mid-term, and exit inspections
*Complete all paperwork accurately in line with company procedures
*Communicate effectively and professionally with landlords and tenants at all times
*Manage licences and certification compliance
*Provide general administrative support to the Maintenance and Housing Managers
*Process PDQ payments in person and over the phone
*Oversee key management, including booking keys in and out

Requirements:
*Minimum of 1 year’s property management experience
*Strong work ethic and excellent time/diary management skills
*Clear and confident communication skills
*Computer literate (Excel and database systems)
*Full, clean UK driving licence (essential)
*Ability to work Saturdays on a rota basis, with a day off in lieu during the week

What’s on Offer:
*Salary of £27,000
*21 days holiday plus bank holidays
*Opportunity to study, gain qualifications, and become licensed under Rent Smart Wales legislation
*Auto-enrolment pension scheme (subject to eligibility and following 3 months in service)
*Regular social events with the team

Intrested?
Apply today, contact us on or email