We are partnering with a Not-for-Profit in Coventry to recruit an Income Finance Officer. This role is paying £29,000 per annum, plus attractive benefits, inclusive of hybrid working.
This organisation is a well-established UK charity specialising community-based support for older adults, operating nationally for over three decades. It is a not-for-profit provider, reinvesting all surplus income back into services, communities and long-term development. The organisation promotes independence, well-being and social connection to it’s communities.
Income Finance Officer:
*Facilitate timely collection of income.
*Manage customer accounts and support timely payments through early engagement.
*Identify and resolve payment issues, agreeing practical solutions where needed.
*Maintain accurate records of all actions and communications.
*Engage with customers via phone, meetings or visits to resolve issues early.
*Work collaboratively with internal teams to prevent issues from escalating.
*Support digital improvements and new ways of working.
*Respond to enquiries and manage cases through to resolution.
*Meet agreed performance targets and follow policies and procedures.
*Ensure all actions comply with relevant legal and regulatory requirements.
Income Finance Officer:
*A minimum of AAT Level 3 working towards becoming AAT qualified.
*Experience in account management, credit control or debt recovery.
*A background in Accounts Receivable is essential.
*Proven experience of working directly with customers and delivering a high standard of customer service.
*Experience within a regulated or service-led environment is desirable.
*Strong data and spreadsheet skills, with the ability to analyse and interpret information.
*High level of interpersonal skills with a professional and flexible approach.
*Strong attention to detail with the ability to maintain accurate records.
*Confident IT user.
*Able to work effectively under pressure while managing a varied workload.
*Proactive, adaptable and able to use initiative in a fast-paced environment.
*A strong team player who works collaboratively with others.
Income Finance Officer:
*£29,000 per annum.
*37.5 hours per week.
*25 days annual leave, plus 8 public holidays.
*Competitive pension.
*Buy/sell holiday scheme.
*Hybrid working model.
*Flexi-scheme.
*Enhanced maternity & paternity leave.
*Blue Light Card discounts.
*Attendance reward.
*Life insurance.
*Cycle to work scheme.
*Employee Assistance Programme (EAP).
EA First Ltd are acting as an Employment Agency for this permanent vacancy.