Technical Support Engineer
other jobs Nextech
Added before 1 Days
- England,East of England,Suffolk,Ipswich
- Full Time, Permanent
- £28,000 - £35,000 per annum
Job Description:
Working Hours: Monday to Friday, 09:00 - 17:30
Job Type: Full-time, permanent
Salary: £28,000-£35,000 DOE
The Role
Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.
This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.
Key Responsibilities
*Provide efficient, high-quality remote technical support to end users
*Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager
*Install and configure Windows 11 devices and mobile devices
*Diagnose and resolve issues including mail flow, security, and client configuration
*Accurately document faults, fixes, and technical procedures
*Ensure cyber security best practices are consistently followed
*Take full ownership of support tickets through to resolution
Essential Skills & Experience
*Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)
*Experience installing and configuring Windows operating systems and software
*Working knowledge of diagnostic tools such as Event Viewer and Command Prompt
*Excellent communication skills with a proactive, customer-focused approach
*Ability to take ownership of issues and manage workloads effectively
Desirable Skills
*Networking fundamentals (DNS, DHCP, subnetting, topologies)
*Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)
*Exposure to backup solutions, IP telephony, and managed Wi-Fi solutions
*Training, Progression & Development
Our client is fully committed to your professional growth. You will benefit from:
Funded industry certifications (Microsoft, Networking, Cyber Security)
Clear, structured career progression into senior engineering or specialist technical roles
Benefits Package
*Competitive company pension
*Private health and dental insurance
*25 days holiday plus public holidays
*Car allowance and mobile phone allowance
*Cycle-to-work scheme
*Regular company events
*Free on-site parking
*Discounted or free food
Job Type: Full-time, permanent
Salary: £28,000-£35,000 DOE
The Role
Our client is seeking a proactive, technically capable Technical Support Engineer to join their office-based support team. This role will involve delivering high-quality remote support using PSA and RMM tools, responding to inbound telephone queries, and supporting clients across a wide range of sectors including care and legal services.
This is an excellent opportunity for someone looking to build a long-term career within a professional MSP environment that values development, ownership, and customer service.
Key Responsibilities
*Provide efficient, high-quality remote technical support to end users
*Manage and maintain Microsoft 365 tenants, including Exchange, SharePoint, Azure AD, and Endpoint Manager
*Install and configure Windows 11 devices and mobile devices
*Diagnose and resolve issues including mail flow, security, and client configuration
*Accurately document faults, fixes, and technical procedures
*Ensure cyber security best practices are consistently followed
*Take full ownership of support tickets through to resolution
Essential Skills & Experience
*Strong knowledge of Microsoft 365 and Office applications (Outlook, Teams, OneDrive, Word, Excel)
*Experience installing and configuring Windows operating systems and software
*Working knowledge of diagnostic tools such as Event Viewer and Command Prompt
*Excellent communication skills with a proactive, customer-focused approach
*Ability to take ownership of issues and manage workloads effectively
Desirable Skills
*Networking fundamentals (DNS, DHCP, subnetting, topologies)
*Experience with Windows Server environments (Active Directory, Group Policy, DNS, DHCP)
*Exposure to backup solutions, IP telephony, and managed Wi-Fi solutions
*Training, Progression & Development
Our client is fully committed to your professional growth. You will benefit from:
Funded industry certifications (Microsoft, Networking, Cyber Security)
Clear, structured career progression into senior engineering or specialist technical roles
Benefits Package
*Competitive company pension
*Private health and dental insurance
*25 days holiday plus public holidays
*Car allowance and mobile phone allowance
*Cycle-to-work scheme
*Regular company events
*Free on-site parking
*Discounted or free food
Job number 3357431
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.