Motor Claims Fraud Manager
Monday-Friday 9am-5pm
£35,000-£45,000 DOE
Bolton, hybrid working
MPJ Recruitment are currently looking to recruit a Team Leader within our clients Validations Complex Fraud team. The role involves using your technical knowledge and experience to proactively manage a team of counter-fraud investigators to support the head of the department. To be successful in the role you will need to demonstrate a commitment to innovation and a determination to provide a market leading service and product on behalf of the business.
Key Skills:
*Excellent degree of knowledge of motor fraud/GAP/fraud investigation related claims and principles
*Excellent communication skills, both oral and written
*Good degree of IT competency and literacy
*Demonstrate personal and professional integrity and lead by example
*Ability to work and contribute positively as part of a team and in isolation
*Ability to work accurately under pressure, adhering to deadlines and service standards
*Ability to meet commercial requirements within the business unit
*Ability to actively support the Head of department in delivering their responsibilities, with the capability and confidence to deputise and perform the role effectively in their absence
*A solid understanding of the day-to-day personnel management requirements of the team, with the ability to support effective team performance and compliance
*A strong understanding of the role and strategic importance, particularly within the wider context of the Counter Fraud Team, legal arm and the business as a whole
*Proven experience in managing and developing insurance client relationships, including demonstrable expertise in claims investigation and fraud investigation services
The role involves:
*To demonstrate a high level of technical quality and service delivery
*To provide exceptional customer service at all times
*To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
*To manage leave requests, absence and other employee requirements
*To conduct 121-s for team members as required
*To assist the Head of department to manage client SLA’s/MI requirements
*To assist with allocation of new work
*To promote and support the TCF principles
*To ensure adherence to contractual/Client SLA’s and KPI’s
*To be accountable for the satisfactory resolution of any issues
Motor Claims Fraud Manager benefits:
*Competitive salary
*Hybrid working
*Enhanced contributory pension
*Performance related bonus
*Flexible benefits
*Voluntary benefits schemes
*Birthday holiday
*Share purchase scheme with interest free loans
Interested in knowing more?
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