Interventions Claims Handler (Hybrid on any shifts that start at 10.30/11/12)
Birmingham Business Park B37
Monday – Friday between 8.30am – 8pm (37.5 hours a week)
Up to £27k plus commission


Southam Selections are working with an Accident Management company based in Birmingham Business Park. They are going through a lot of growth and are now looking for 2 x handlers to join their team.
The role;
*Making outbound calls with the aim of successfully capturing third parties, to strive towards commercial goals.
*Mitigating the cost of your captures by establishing the needs of the third party and following our processes
*Supporting the after-capture process in handling claims and mitigating the claims spend.
*Ensuring all claims are processed with an eye for potential fraud, exaggeration, and indemnity.
*Reviewing claims processes and recommending changes. You will also be highlighting missed opportunities, leakage, and areas for improvement.
*Supporting technical intervention claims matters in respect of questions / escalated customer scenarios and calls/liability referrals etc.
*Supporting the team and continually helping them to develop their knowledge and skill set.
*Ensuring the claims are reserved correctly and keep our portfolio financially accurate with each touch of a claim.


Experience needed
*Experience in working within FNOL / Motor Claims / Intervention teams
*Understanding of the customer claim journey from FNOL through to settlement
*A keen eye for detail and proven ability to mitigate third party costs.
*Confidence in knowledge of liability, fraud, and indemnity


About you;
You truly care about the third-party claims journey.
Tenacious and determined to make successful captures.
You enjoy problem solving and creating innovative solutions to complex problems.
Able to work in a high growth environment and are highly adaptable to change.
Selfless and willing to share learnings with your team.