Job title: Customer Service Agent
Location: Southampton Central
Reports to: Servicing Team Leader
Hours: 37.5 hours per week. Current working shifts are between 8 am and 6 pm, typically one Saturday per month and bank holidays, depending on business need.
What is the Role?
As a Customer Service Agent, you will receive the tools and training you need in order to deliver an outstanding experience for our diverse customer base. You’ll take time to understand each customer’s financial and personal circumstances, so you can offer sustainable solutions that truly support their needs.
Our success, reputation and customer satisfaction will be a direct reflection of the actions you take, and you’ll be a key part of our dynamic team helping our business to reach new goals and grow.
*Communication: Handle inbound and outbound customer calls. Communications are based on our customers’ needs and occasionally include other methods such as email & SMS.
*Managing existing loan accounts: Rehabilitating and collecting payments while proactively identifying issues, implementing solutions, and answering or actioning any queries.
*Tailored support: Providing confident and compassionate assistance to customers in vulnerable situations by offering personalised solutions and adapting to individual needs.
What Are We Looking For?
*Strong communication: You listen, empathise, explore appropriate solutions, and build confidence with every customer, helping us deliver our one-stop strategy.
*Team player: You can work well alongside others in a lively environment. You are personable, someone we can count on with a fun personality, looking to make your colleagues your friends.
*Enthusiasm: You have a positive attitude, genuinely care about helping others, and are passionate about delivering a service that gives customers one less thing to worry about.
*Development: You’re open to regular feedback, motivated by your own growth and always looking for opportunities to learn and contribute beyond your role.
*Computer and systems knowledge: You’re comfortable with the basics and excited to use our new servicing platform, built with industry expertise to help you do your job brilliantly.
*Customer service: You’ll be the voice of our company, providing outstanding support and leaving customers with a lasting positive impression.


Experience in the financial services or a regulated environment is beneficial but not essential. You will receive ongoing training about the industry and our company and will be provided with the support needed to meet your personal targets and develop your career.














TwentyFour Recruitment is an equal-opportunity employer. If your skill set and experience match the above ad then please apply today and if your CV is shortlisted a consultant will contact you to discuss the next stage of the recruitment process.