Reservations Manager - Glasgow | From £38,000 p.a. plus great benefits and real career progression
We’re recruiting for an experienced Reservations Manager to join a well-established hotel in Glasgow, offering a commercially focused role with strong development opportunities. This is a fantastic chance to step into a senior reservations position within a busy, branded environment where your expertise will directly influence performance and guest experience.
Why apply for this Reservations Manager role? You’ll enjoy a supportive culture and a benefits package designed around you:
*You’ll benefit from discounted stays for friends and family
*You’ll enjoy 50% discount on food and beverage
*You’ll have access to high-street discounts across shopping, leisure and experiences
*You’ll be able to take advantage of a cycle to work scheme
*You’ll be rewarded with a generous refer-a-friend bonus
*You’ll have access to a calendar of wellness activities
*You’ll be able to opt into a Healthcare Cash Plan
*You’ll gain access to internal development programmes
*You’ll be recognised through monthly and annual team service awards
Key Responsibilities: In this Reservations Manager position, you’ll take ownership of the reservations function and lead from the front:
*Oversee the full reservations process, from enquiry handling to confirmation and issue resolution
*Manage all bookings across direct and third-party channels, ensuring accurate availability and preventing overbookings
*Efficiently manage OTAs to drive occupancy and performance within Glasgow
*Implement pricing and selling strategies across all market segments, working closely with Commercial and Sales teams
*Lead, recruit and train the reservations team, including rota planning and shift management
*Conduct appointments and show-rounds for prospective clients, supporting revenue opportunities
*Apply commercial judgement, considering total revenue, lifetime value and displacement when assessing enquiries
*Ensure full compliance with hotel policies and procedures
What we’re looking for: To succeed as a Reservations Manager, you’ll bring:
*Proven experience in a busy hotel Reservations environment
*Background within a branded hotel group would be advantageous
*Strong communication and customer service skills
*Confidence analysing market data and competitor performance
*The ability to lead, motivate and develop a high-performing team
*Strong PMS knowledge and a solid understanding of revenue management
*Experience working closely with sales functions, including Group Sales
If you’re looking to take the next step as a Reservations Manager in Glasgow, this is a brilliant opportunity to join a forward-thinking hotel with clear progression and support. Apply now and move your career forward in Glasgow.
Job Number ¦ 934964 / INDFOH
Location ¦ Glasgow
Role ¦ Reservations Manager
Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.