1st / 2nd Line IT Support Engineer
other jobs Bristow Holland
Added before 4 Days
- England,East of England,Suffolk,Ipswich
- Full Time, Permanent
- £28,000 - £35,000 per annum
Job Description:
Bristow Holland is recruiting a 1st / 2nd IT Support Engineer to join a well-established and growing organisation based in Ipswich. This is an excellent opportunity for a 1st/2nd Line Support Engineer looking to build on their technical skills, gain exposure to a broad technology stack, and work in a fast-paced, customer-focused environment.
You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team.
Responsibilities:
*Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person
*Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
*Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD)
*Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
*Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
*Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
*Support cloud-based services, including Azure AD, Intune, and Virtual Machines
*Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
*Escalate complex issues to senior engineers or 3rd line support when required
*Deliver excellent customer service, communicating technical information clearly to non-technical users
*Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals
Key Skills:
*Experience in a similar 1st/2nd line IT support role
*Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
*Experience supporting Windows Server environments (2016/2019/2022)
*Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
*Familiarity with Azure Active Directory, Intune, and cloud-based administration
*Strong customer service skills with the ability to explain technical issues clearly
*Experience managing support calls, tickets, and competing priorities
*Ability to work independently and collaboratively within a busy support environment
You’ll play a key role in delivering high-quality IT support to end users, working across both on-site and remote issues while collaborating with a supportive and experienced IT team.
Responsibilities:
*Provide 1st and 2nd line IT support to end users, troubleshooting hardware, software, and network issues remotely and in person
*Diagnose and resolve incidents relating to Windows 10/11 and associated desktop applications
*Manage user accounts, permissions, and security settings in Active Directory and Entra ID (Azure AD)
*Administer and support Microsoft 365, including Exchange Online, Teams, OneDrive, and SharePoint
*Perform basic administration and troubleshooting of Windows Server environments (2016/2019/2022), including GPOs, file shares, and user access
*Assist with the maintenance and troubleshooting of network infrastructure (LAN, WAN, Wi-Fi, switches, firewalls)
*Support cloud-based services, including Azure AD, Intune, and Virtual Machines
*Log, manage, and resolve support tickets efficiently, ensuring SLAs are met
*Escalate complex issues to senior engineers or 3rd line support when required
*Deliver excellent customer service, communicating technical information clearly to non-technical users
*Support IT asset management, including the setup, deployment, and maintenance of laptops, desktops, and peripherals
Key Skills:
*Experience in a similar 1st/2nd line IT support role
*Strong knowledge of Windows 10/11, Microsoft 365, and Active Directory
*Experience supporting Windows Server environments (2016/2019/2022)
*Good understanding of networking fundamentals (DNS, DHCP, TCP/IP, VPNs, firewalls, switches)
*Familiarity with Azure Active Directory, Intune, and cloud-based administration
*Strong customer service skills with the ability to explain technical issues clearly
*Experience managing support calls, tickets, and competing priorities
*Ability to work independently and collaboratively within a busy support environment
Job number 3359529
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Company Details:
Bristow Holland
Company size: 10–19 employees
Industry: Recruitment Consultancy
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