Customer Support Coordinator Location: Nuneaton
Salary: £28,275
Hours: Monday to Friday, shift rota between 08:00 – 18:00
Role Overview: We are looking for a highly motivated Customer Support Coordinator to provide top-tier support in a fast-paced automotive environment. You will play a key role in ensuring customer satisfaction, driving continuous improvement, and maintaining high service standards.
Key Responsibilities: *Manage customer relationships and communication for all aspects of service and delivery.
*Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
*Maintain performance metrics and complete daily tasks efficiently.
*Assist with customer campaigns, including order processing and stock data management.
*Support KPI reporting and escalate issues when necessary.
*Identify customer issues and contribute to service improvement initiatives.
*Maintain detailed documentation for customer service processes.
*Participate in ongoing training and professional development.
*Work closely with cross-functional teams to resolve queries and enhance service delivery.
*Adapt to business needs and support a culture of continuous improvement.
*Ensure compliance with health and safety policies.
Requirements: *Strong customer service background with the ability to manage relationships at all levels.
*Excellent communication and problem-solving skills.
*Ability to adapt to change in a fast-moving environment.
*Process-driven with a focus on service improvement and efficiency.
*Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
*Relevant customer service qualification or equivalent experience.
*Full UK driving license or ability to travel if required.
INDL