2nd / 3rd Line IT Engineer
other jobs Bristow Holland
Added before 4 Days
- England,East of England,Suffolk,Ipswich
- Full Time, Permanent
- £35,000 - £45,000 per annum
Job Description:
Bristow Holland is working with an established organisation with a strong presence in its market to recruit a 2nd / 3rd Line IT Engineer. This role suits an experienced support professional who enjoys technical problem-solving, taking ownership of escalated issues, and contributing to the stability and improvement of core IT systems.
You’ll be a key technical resource within the IT team, supporting business-critical systems, leading on complex incidents, and working closely with both internal stakeholders and external suppliers.
The Role:
*Act as a senior escalation point for 2nd and 3rd line support issues, ensuring timely and effective resolution
*Troubleshoot complex desktop, application, and infrastructure-related issues across Windows 10/11 environments
*Administer and support Active Directory and Entra ID (Azure AD), including GPOs, permissions, and access controls
*Provide advanced support for Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
*Maintain and troubleshoot Windows Server environments (2016/2019/2022), including patching, file services, and user access
*Support and diagnose issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP
*Work with Azure-based services, including Intune, Virtual Machines, and identity management
*Liaise with third-party vendors and managed service providers where required
*Contribute to IT projects such as system upgrades, migrations, and security improvements
*Identify recurring issues and assist with problem management and service optimisation
*Provide guidance and technical support to junior engineers when needed
*Ensure tickets are logged, updated, and resolved in line with agreed SLAs
*Produce and maintain technical documentation and support knowledge articles
Key Skills:
*Proven experience in a 2nd or 3rd line IT support role
*Strong knowledge of Windows Desktop, Microsoft 365, and Active Directory
*Hands-on experience supporting Windows Server environments
*Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls, switches)
*Experience working with Azure / cloud-based technologies, including Entra ID and Intune
*Confident troubleshooting skills with the ability to work independently on complex issues
*Strong communication skills, comfortable engaging with both technical and non-technical users
*Experience working with ticketing systems and managing competing priorities
You’ll be a key technical resource within the IT team, supporting business-critical systems, leading on complex incidents, and working closely with both internal stakeholders and external suppliers.
The Role:
*Act as a senior escalation point for 2nd and 3rd line support issues, ensuring timely and effective resolution
*Troubleshoot complex desktop, application, and infrastructure-related issues across Windows 10/11 environments
*Administer and support Active Directory and Entra ID (Azure AD), including GPOs, permissions, and access controls
*Provide advanced support for Microsoft 365, including Exchange Online, Teams, SharePoint, and OneDrive
*Maintain and troubleshoot Windows Server environments (2016/2019/2022), including patching, file services, and user access
*Support and diagnose issues across network infrastructure, including switches, firewalls, VPNs, Wi-Fi, DNS, and DHCP
*Work with Azure-based services, including Intune, Virtual Machines, and identity management
*Liaise with third-party vendors and managed service providers where required
*Contribute to IT projects such as system upgrades, migrations, and security improvements
*Identify recurring issues and assist with problem management and service optimisation
*Provide guidance and technical support to junior engineers when needed
*Ensure tickets are logged, updated, and resolved in line with agreed SLAs
*Produce and maintain technical documentation and support knowledge articles
Key Skills:
*Proven experience in a 2nd or 3rd line IT support role
*Strong knowledge of Windows Desktop, Microsoft 365, and Active Directory
*Hands-on experience supporting Windows Server environments
*Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, firewalls, switches)
*Experience working with Azure / cloud-based technologies, including Entra ID and Intune
*Confident troubleshooting skills with the ability to work independently on complex issues
*Strong communication skills, comfortable engaging with both technical and non-technical users
*Experience working with ticketing systems and managing competing priorities
Job number 3361360
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Company Details:
Bristow Holland
Company size: 10–19 employees
Industry: Recruitment Consultancy
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