Primary Details
Time Type: Full time Worker Type: Employee Business Improvement Associate Lead
Location: London
Permanent - Hybrid, Full-Time
We’re on the lookout for a dynamic Business Improvement Associate Lead to join our Reinsurance and Finance Operations, Northern Hemisphere team at QBE. This is your chance to make a real impact by supporting our teams, driving improvement and innovation, and ensuring the seamless operation of our processes.
In this role, you’ll be at the forefront of shaping and improving how we work, continuously striving for better ways and technology to support our teams and achieve business goals.
Having the right to work in the UK is a requirement for this role.??QBE may consider sponsorship at its discretion.
Your new role
As a Business Improvement Associate Lead, you will lead the end-to-end process improvement of numerous workstreams, recommending and implementing suitable applications and processes that enhance the way we work. You’ll be the subject matter expert in these applications, providing guidance, training and support in upskilling our team on their technology journey. You will support complex workflows to ensure business continuity.
You’ll work closely with many teams - including the Reinsurance and Finance Operations team, Finance, Actuarial, Underwriting Operations, Placements, Product Owners and external parties - to ensure operational excellence, meet business objectives and maintain a high standard of service.
Key Responsibilities
*Review and evaluate business processes and policies to ensure operational excellence and legislative compliance
*Identify and deliver service improvement activities through process improvement methodologies and innovative thinking
*Act as the delivery lead across multiple projects to ensure high-quality and timely delivery
*Utilize process improvement expertise to gather information, document processes and monitor project execution
*Analyse and improve current processes by establishing metrics and recommending opportunities for improvement
*Align project initiatives with business needs to ensure timeliness, cost-efficiency, and alignment with department goals
*Focus on automation of processes using digital tools to drive efficiency and support a culture of continuous improvement
*Build effective partnerships with stakeholders and understand the impact of business process changes on systems
About you
*Significant working experience in Alteryx, Power Platform and coding with strong working knowledge of the (re)insurance sector
*Proven track record of leading process improvement projects that deliver measurable results
*Skilled in managing cross-functional teams and driving collaboration across the business
*Strong analytical mindset with the ability to turn data into actionable insights
*Experienced in business analysis and process optimization
*Adept at managing projects from concept to implementation and facilitating workshops to capture requirements
*Comfortable influencing stakeholders and embedding a culture of continuous improvement