Job Title: Customer Communications Executive
Location: Warwick, Hybrid - 1 day per week on-site
Contract: Initial 3-month contract (the client are working to secure a permanent opportunity)
Pay Rate: From £51,000 per annum (paid pro-rata)
About the Programme:
Join a high-profile, fast-moving national programme focused on reforming the connection queue for generation projects to the wider grid! The Communications and Engagement Team plays a key role in keeping customers informed and engaged through webinars, events, and website updates.
Role Overview:
This role will support the Customer Communications Lead in delivering clear, timely, and effective communications to programme stakeholders, primarily customers. You will be responsible for coordinating webinars, supporting in-person events, and managing website publications, ensuring content is accurate, accessible, and delivered on schedule.
Key Responsibilities:
*Coordinate and support regular customer webinars (fortnightly), including: *Liaising with subject matter experts and presenters
*Managing agenda, logistics, and audience interaction (Q&A sessions, screen sharing)
*Post-webinar follow-up, including addressing unanswered questions and gathering feedback for future sessions

*Assist with website publications: *Support content preparation and ensure style, tone, and format are customer-friendly
*Work with web teams to upload content in line with programme requirements

*Support in-person customer events: *Assist with planning, logistics, and agenda coordination
*Ensure events run smoothly and participants have the necessary information

*Provide general administrative support to the Customer Communications Lead and wider comms team
Candidate Requirements:
*Previous experience in communications, events, or customer engagement roles
*Strong organisational skills with an ability to manage multiple tasks simultaneously
*Excellent written and verbal communication skills
*Comfortable liaising with multiple stakeholders to coordinate content and logistics
*Experience with webinar platforms and/or website content management is desirable
Why This Role:
*Be part of a high-profile programme impacting national infrastructure
*Work in a collaborative and dynamic team environment
*Opportunity for contract extension and/ or potential permanent placement
Is this of interest? If so, apply now with an up-to-date CV for consideration!
Note - if you do not hear back within 48 hours of applying, please assume you have been unsuccessful on this occasion, however, we will have your CV and contact details on files should something more suitable arise.
We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.
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