*Annual Salary: £40,000
*Location: East London
*Job Type: Full-time (40 hours per week, 5 days a week)
Join a leading East Asian and South-East Asian cultural supermarket that brings a unique "Everyday Lifestyle One-Stop Store" concept to London. Offering an extensive range of over 10,000 premium and niche groceries, from traditional staples to trending street food favourites, our stores are a cultural destination as much as they are a supermarket. This role is based in a high-profile location at the heart of our brand.
Day-to-day of the role:
*Take full ownership of daily store operations and overall performance.
*Open and close the store in line with operational requirements.
*Ensure compliance with company policies, health & safety regulations, and legal standards.
*Manage stock ordering, inventory control, merchandising, and visual presentation.
*Conduct stock takes and investigate discrepancies.
*Monitor and improve key performance indicators (sales, margins, shrinkage, labour).
*Control payroll budgets and schedule staff efficiently, minimising unnecessary overtime.
*Report on store profitability and progress against financial targets.
*Implement retail loss prevention strategies.
Leadership & Team Management:
*Recruit, train, develop, and retain a high-performing store team.
*Lead, motivate, and inspire staff to consistently achieve targets.
*Delegate workloads effectively and prioritise tasks.
*Monitor staff behaviour, attitude, and presentation to reflect brand values.
*Resolve staff conflicts and customer complaints quickly and professionally.
*Act as a role model and mentor, setting a clear standard for excellence.
Customer Experience:
*Ensure outstanding customer service at all times.
*Build a welcoming, culturally engaging shopping environment.
*Share product knowledge with customers and team members.
*Communicate effectively with customers, staff, senior management, and other store teams.
Required Skills & Qualifications:
*Proven experience in Store Management or a similar retail leadership role.
*Strong customer service focus with a track record of high customer satisfaction.
*Experience with retail loss prevention, inventory management, and KPIs.
*Excellent communication and interpersonal skills.
*Confident leader with the ability to motivate and manage teams.
*Strong commercial awareness and problem-solving ability.
*Ability to multitask and perform under pressure in a fast-paced environment.
*Previous retail experience is essential.
*Familiarity with East Asian and South-East Asian products and culture is a strong plus.
*Mandarin language skills are highly desirable and will be considered a bonus (Not Essential).
Benefits:
*Competitive salary.
*28 days holidays and Pension
*Opportunity to work in a dynamic and culturally rich environment.
*Extensive training and development opportunities.
*Exposure to unique products and events.
To apply for this Store Manager position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this position.