Customer Service & Sales Support Administrator
Location: Burntwood, Staffordshire
Salary: £25,000 – £30,000 per annum
Hours: Mon–Thu 8:30am–5:00pm, Fri 9:00am–1:30pm
Benefits: 25 days annual leave + bank holidays, pension scheme after probation
About the Role
This office-based role is ideal for someone who enjoys delivering excellent customer service while supporting a busy operations and management team. You will play a key part in ensuring smooth administrative and customer processes, working closely with internal colleagues and external customers.
Key Responsibilities
General Support
*Provide administrative support to the leadership, sales, and technical teams
*Handle incoming phone calls and welcome visitors to the office
*Manage general office communications and customer queries
Operational Administration
*Create new customer accounts and maintain accurate records
*Process purchase orders and sales orders
*Prepare delivery documentation and track proof of delivery
*Raise invoices and take card payments
*Liaise with customers regarding orders, queries, and updates
*Assist with stock administration, including working with suppliers, booking goods in, and supporting stock checks
*Support the warranty claim process
*Use of Sage 50 is an advantage but not essential
What We’re Looking For
*Strong customer service focus with excellent communication skills
*Confident using IT systems, with good attention to detail
*Ability to work efficiently in a fast-paced office environment
*Organised, proactive, and able to prioritise workload effectively