Service Advisor
other jobs Pembrook Resourcing
Added before 6 hours
- England,East of England,Hertfordshire,Watford
- Full Time, Permanent
- £28,000 - £36,000 per annum
Job Description:
Service AdvisorLocation: Watford, Hertfordshire
Salary:£28,000 – £36,000 OTE
Hours: Full-time, Monday–Friday with Saturday rota
About the RoleWe are looking for a customer-focused and organised Service Advisor to join a busy Aftersales department in Watford. You will be the main point of contact for service customers, ensuring a smooth and professional experience while supporting workshop efficiency and driving service revenue.
Key Responsibilities*Manage customer bookings for service and repair work
*Greet customers and complete vehicle check-ins and handovers
*Explain work required, costs, and timescales clearly
*Liaise with Workshop Control and Technicians to manage workflow
*Keep customers updated throughout the service process
*Upsell service, maintenance, and repair work in line with brand standards
*Handle customer queries and resolve concerns professionally
*Ensure job cards, invoicing, and service documentation are accurate
*Work towards departmental KPIs including CSI and upsell
About You*Previous experience as a Service Advisor or in a customer-facing automotive role (preferred)
*Strong communication and customer service skills
*Confident upselling and objection handling
*Well organised and able to work under pressure
*Experience with dealer management systems (Kerridge, Pinnacle, CDK, etc.)
*Full UK driving licence
Salary:£28,000 – £36,000 OTE
Hours: Full-time, Monday–Friday with Saturday rota
About the RoleWe are looking for a customer-focused and organised Service Advisor to join a busy Aftersales department in Watford. You will be the main point of contact for service customers, ensuring a smooth and professional experience while supporting workshop efficiency and driving service revenue.
Key Responsibilities*Manage customer bookings for service and repair work
*Greet customers and complete vehicle check-ins and handovers
*Explain work required, costs, and timescales clearly
*Liaise with Workshop Control and Technicians to manage workflow
*Keep customers updated throughout the service process
*Upsell service, maintenance, and repair work in line with brand standards
*Handle customer queries and resolve concerns professionally
*Ensure job cards, invoicing, and service documentation are accurate
*Work towards departmental KPIs including CSI and upsell
About You*Previous experience as a Service Advisor or in a customer-facing automotive role (preferred)
*Strong communication and customer service skills
*Confident upselling and objection handling
*Well organised and able to work under pressure
*Experience with dealer management systems (Kerridge, Pinnacle, CDK, etc.)
*Full UK driving licence
Job number 3366561
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Company Details:
Pembrook Resourcing
Company size: 1–4 employees
Industry: Recruitment Consultancy
IntroductionWelcome to Pembrook Resourcing, an Automotive recruitment company built on simple but long-lasting values! In such a competitive market we...