Senior Service AdvisorLocation: Guildford, Surrey
Salary:£35,000 – £44,000 OTE
Hours: Full-time, Monday–Friday with Saturday rota
About the RoleWe are looking for an experienced and customer-focused Senior Service Advisor to join a busy and well-established Aftersales department in Guildford. This is a key role supporting the Service Manager, leading by example on the service desk, and ensuring high levels of customer satisfaction while driving service revenue.
Key Responsibilities*Act as a senior point of contact for service customers
*Manage vehicle bookings, check-ins, and handovers
*Clearly explain work required, costs, and timescales to customers
*Upsell service, repair, and maintenance work in line with brand standards
*Support and mentor Service Advisors to improve performance
*Handle escalated customer concerns and resolve issues professionally
*Liaise closely with Workshop Control and Technicians to manage workflow
*Ensure job cards, invoicing, and service documentation are accurate
*Maintain manufacturer, FCA, and company compliance
*Achieve KPIs including CSI, upsell, and productivity
About You*Previous experience as a Senior Service Advisor or an experienced Service Advisor ready to step up
*Strong customer service and communication skills
*Commercially aware with a focus on upselling and retention
*Confident handling complaints and complex queries
*Well organised and calm under pressure
*Experience using dealer management systems (Kerridge, Pinnacle, CDK, etc.)
*Full UK driving licence
What’s On Offer*£35,000 – £44,000 OTE
*Manufacturer and in-house training
*Clear career progression opportunities
*Pension scheme and company benefits
*Supportive, professional Aftersales environment