We are seeking a proactive and efficient Customer Service Advisor to join our team in the property industry. The role requires excellent communication skills to support customers and ensure a high-quality service experience.
Client Details
Our client is a well-established organisation in the property sector, known for their commitment to providing exceptional customer services. They focus on delivering tailored solutions to meet their clients’ needs.
Description
*Deliver outstanding customer service, ensuring all queries are resolved promptly and professionally.
*Communicate effectively with customers via phone, email, and other channels.
*Maintain accurate records of customer interactions and update systems accordingly.
*Handle complaints and escalate issues when necessary to ensure customer satisfaction.
*Provide support to the wider team and contribute to process improvements.
*Assist with administrative tasks related to customer service operations.
*Ensure compliance with company policies and industry regulations.
*Proactively identify opportunities to enhance the customer experience.
Profile
A successful Customer Service Advisor should have:
*Previous experience in a customer service advisor or client-facing role, ideally within the property industry.
*Strong communication and interpersonal skills with a customer-focused approach.
*Proficiency in using computer systems and maintaining accurate records.
*Problem-solving skills and the ability to handle challenging situations calmly.
*A proactive attitude with excellent organisational abilities.
Job Offer
*Competitive salary ranging from £26,000 to £30,000 GBP.
*Opportunity to work in a, well-established organisation within the property industry.
*Supportive and professional work environment.
*Potential for further career development and training.
If you are ready to take on an exciting role in Chatham and contribute to a high-performing team, we encourage you to apply now!