We are seeking a Customer Service Advisor to join the property industry in Sevenoaks. This role involves providing exceptional customer service and support to clients, ensuring their needs are met efficiently and professionally.
Client Details
The company operates within the property industry and is a growing business. It is known for its commitment to delivering excellent customer service and maintaining a high standard of client satisfaction.
Description
*Respond to customer enquiries via phone, email, and other communication channels.
*Provide accurate information and advice regarding services and processes.
*Resolve customer issues promptly and effectively, escalating when necessary.
*Maintain detailed and accurate records of customer interactions.
*Collaborate with internal teams to ensure customer needs are met.
*Identify opportunities to improve customer service processes and contribute ideas.
*Ensure compliance with company policies and industry regulations.
*Support the team in achieving key performance indicators and service goals.
Profile
A successful Customer Service Advisor should have:
*Strong communication and interpersonal skills.
*Previous experience as a Customer Service Advisor
*Proficiency in using computer systems and customer service tools.
*A customer-focused approach with a commitment to delivering high-quality service.
*The ability to handle challenging situations calmly and effectively.
*Attention to detail and excellent organisational skills.
*A collaborative mindset and the ability to work well within a team.
Job Offer
*Competitive salary ranging from £23,400 to £28,600 per annum.
*Potential benefits package (details to be confirmed).
*Permanent position after three months
*A supportive and professional working environment in the property industry.
If you are based in Sevenoaks and looking for your next opportunity in customer service, we encourage you to apply for this role.