Join Hyde as Business Analyst to play a key role in shaping and improving the digital products and systems that support our customers and frontline teams.
Hyde is one of the UK’s leading and award-winning providers of affordable homes, managing over 50,000 homes for more than 100,000 customers across London, the South East and surrounding areas. Our purpose is simple: by providing people with a safe, secure and decent home, we enable them to thrive, feel part of their community and realise their potential.
The role
As a Business Analyst, you will work closely with Product Managers, Technology teams and business stakeholders to deliver practical, user-focused solutions that improve services and operational performance. You’ll translate business needs into clear, prioritised requirements and user stories, ensuring products deliver measurable value.
You’ll be embedded within a product-led, agile environment, supporting the full lifecycle of change – from discovery and analysis through to delivery and continuous improvement.
Key responsibilities
*Analyse and document current and future-state business processes across key systems and services
*Elicit, define and manage business requirements, translating them into clear user stories with robust acceptance criteria
*Work collaboratively with Product Managers, developers and stakeholders to shape solutions that meet user and organisational needs
*Facilitate workshops, interviews and data analysis to identify problems, opportunities and service improvements
*Document workflows, functional specifications and solution designs, securing stakeholder sign-off where required
*Support delivery teams by clarifying requirements, managing dependencies and contributing to backlog refinement
*Undertake investigative and data-led analysis to inform decision-making and support continuous improvement
Skills and experience
*At least 2 years’ experience in a Business Analyst or similar role
*Experience working in product-led or digital transformation environments, using iterative and agile methods
*Hands-on experience with TotalMobile (Connect, Mobile & Insights) and Salesforce
*Strong analytical skills with the ability to turn complex information into clear, actionable insights
*Proven experience writing high-quality business requirements, user stories and acceptance criteria
*Excellent communication and stakeholder management skills, with the confidence to challenge and influence constructively
*Ability to deliver high-quality outputs at pace in both structured and fast-moving environments
What we offer
*Competitive salary up to £55,000
*A generous pension scheme
*Life assurance
*Excellent annual leave entitlement
*An award-winning flexible benefits package
*Dedicated volunteering days
Our commitment to inclusion
Diversity and inclusion are central to Hyde’s values. We are committed to creating a workplace where everyone feels respected, supported and able to be themselves. We welcome applications from people of all backgrounds and experiences, reflecting the communities we serve.
Hyde is a Disability Confident Employer and we are happy to support reasonable adjustments throughout the recruitment process.
We reserve the right to close this advert early should a suitable candidate be identified.