Role: Business Intelligence Analyst
Salary: £48,000 - £52,000
Location: Gillingham
Hours: Monday-Friday, 08:30-17:00 (40 hours per week)
Holiday: 25 days annual leave plus Bank Holidays
The Role
We are seeking an experienced Business Intelligence Analyst to play a key role in shaping how data is used to drive performance across a multi-site, multi-business organisation. This role focuses on designing, developing, and optimising business intelligence solutions-particularly around a SimPro CRM environment-to deliver actionable insights, streamline processes, and improve decision-making.
You will work closely with stakeholders across the business, translating requirements into effective reporting, dashboards, and system improvements, while also supporting users through training and guidance.
Key Responsibilities
* Gather and define reporting and analysis requirements with stakeholders
* Design, develop, and optimise Power BI dashboards, datasets, and reports
* Map, analyse, and document business processes and workflows
* Validate data accuracy and consistency across multiple data sources
* Analyse datasets to identify trends, patterns, and anomalies
* Work with sales, customer service, projects, and engineering teams to ensure systems support operational needs
* Translate business requirements into functional CRM processes, liaising with vendors where required
* Identify and implement opportunities for automation and process improvement
* Provide training and ongoing support to system users
* Maintain documentation including process maps, user stories, specifications, and guides
* Support day-to-day CRM system operations as needed
About You
* Strong analytical and problem-solving skills with proven process-mapping experience
* High attention to detail and data accuracy
* Confident communicator with strong stakeholder management skills
* Commercially minded, with the ability to translate business needs into technical solutions
* Advanced SQL skills for querying and analysis
* Strong Power BI experience, including data modelling, DAX, Power Query, and governance
* 5+ years’ experience in BI, business analysis, or a similar technical role
* CRM experience (SimPro highly desirable) and experience delivering user training
* Knowledge of data governance, security, and continuous improvement practices
* Relevant certifications (e.g. Microsoft PL-300) desirable but not essential
* Willingness to travel between sites, including occasional overnight stays
What’s On Offer
* Competitive salary
* Generous annual leave allowance
* Company pension scheme
* Health and wellbeing support programme
* raining, development, and support for professional qualifications
* Inclusive, collaborative working environment
* Employee benefits and discount schemes
* On-site parking