Our client is looking for a Property Manager, who will play a key role within their Estate Management Team. The successful candidate will ensure high standards of service delivery and customer satisfaction across a portfolio of residential properties. The role requires strong communication skills, excellent organisational capability and a proactive approach to problem solving.


Key Competencies:
Customer Service: You will shape how customers perceive the business by providing timely, accurate information and resolving issues professionally and diplomatically.
Execution & Accountability:
You will work methodically to meet deadlines, ensure obligations are fulfilled and take ownership of tasks through to completion.
Business Maturity & Judgement:
A practical, common sense approach combine with a positive and "can do" attitude is essential.


Core Responsibilities: Customer Service & Communication: You will act as the first point of contact for leaseholders and residents via phone, email and written correspondence. Respond promptly and professionally to all enquiries and ensure follow up until resolution. Prepare letters, mail merges and general communications to residents and clients. Build positive working relationships with Client Directors, contractors and stakeholders. Handle complaints or issues diplomatically and effectively.


Systems, Data & Process Management: Keep all property records and database information accurate and up to date. Manage hard copy and digital files, ensuring documents are scanned, tagged and stored appropriately. Maintain the online portal with relevant, up to date information.


Estate & Maintenance Management: Oversee day to day, maintenance activities. Coordinate contractor works; sourcing quotes, raising orders, briefing suppliers and monitoring completion. Manage insurance claims and ensure compliance with health and safety standards. Conduct regular site inspections to ensure buildings remain in good order.
Financial Management: Generate purchase orders, ensuring correct coding and adherence to budget. Oversee the preparation of annual budgets and reserve fund planning. Monitor expenditure throughout the year and produce reports as required. Assist with service charge and ground rent arrears processes.
Client Meetings & Governance: Circulate information to residents on management matters. Attend, chair and minute client board meetings including evening AGN’s. Provide general guidance on leasehold matters, relevant legislation, section 20 notices and covenant issues.
Qualifications: A good standard of education is essential. IRPM/RICS desirable but not required.
Skills: Strong communication skills (written and verbal), excellent time management skills, good project management capability, strong IT skills across Microsoft Office, ability to empathise, negotiate and resolve issues effectively.


You will be detail orientated, calm and commercially aware and have a positive attitude and team orientated mind set. .
8.30 to 5.00 Monday to Friday or 9.00 to 5.30 Monday to Friday


£P.A.
Raynes Park Area