Head of People Operations
Horsham (3 days per week onsite)
Part-Time or Full-Time Hours
Fixed Term: 15 months
Salary: Up to £60,000
Are you an experienced People Operations leader ready to step into a high-impact role where you’ll shape, optimise, and elevate HR service delivery?
LHH is supporting a highly respected professional services organisation in their search for a Head of People Operations to provide maternity cover. This is an exciting opportunity to lead a well-established People Operations function during a period of continued growth and transformation.
The Opportunity In this role, you will take ownership of the end-to-end People Operations remit, ensuring the delivery of efficient, compliant and employee-centred HR services across the full employee lifecycle. You’ll lead on HR systems optimisation, people data integrity, process design, policy development, reward operations, and the leadership of a high-performing operations team.
This is a hands-on leadership role ideal for someone who loves improving systems, solving operational problems, and enabling a seamless employee experience.
Key Responsibilities *Lead, refine and continuously improve People Operations strategy and processes
*Oversee the HRIS, ensuring robust governance, accurate data and effective workflows
*Provide expert oversight of onboarding, offboarding, benefits, absences, payroll administration, compliance and other core People processes
*Lead on annual People cycles including salary reviews, reward changes, benefit renewals, audits and statutory reporting
*Ensure compliance across employment law, GDPR and internal governance
*Produce, analyse and interpret people metrics to support data-driven decision making
*Own and maintain policies, procedures and process documentation
*Act as an escalation point for operational queries and coach managers on policy and process
*Manage key external HR partners, suppliers and systems providers
*Champion change initiatives across systems, processes and people practices
*Provide leadership, support and development to the People Operations team
What You’ll Bring *CIPD-qualified People professional with proven senior-level HR operations experience
*Strong stakeholder management with the ability to influence confidently
*Excellent problem-solving ability and a pragmatic, solutions-focused mindset
*Demonstrable project management skills, comfortable leading complex initiatives
*Experience coaching and developing others
*High attention to detail and strong analytical capability
*Highly IT literate with advanced Excel skills
*Proven ability to manage people risk and maintain robust compliance standards
Please apply now as interviews will be taking place in the next few weeks.