Client Service Manager
other jobs Thendon Resourcing LTD
Added before 1 Days
- England,West Midlands,Staffordshire,Stoke-on-Trent
- Full Time, Permanent
- £40,000 - £50,000 per annum
Job Description:
Client Service Manager – Digital Marketing Agency
Are you an experienced Client Service Manager / Senior Client Account Manager with a background in digital marketing? We’re looking for a sophisticated strategic leader who can operate at the intersection of high-level business consultancy and modern digital marketing to join an award-winning innovative Digital Marketing Agency in Stoke.
You’ll be the commercial guardian of their most valuable client relationships, specifically their new £240k/annum technical accounts. You must be as comfortable facilitating a Board-level strategy session as you are analysing the lifetime value (LTV) and opportunity cost of our large client portfolio.
On offer is an attractive salary of £40,000 - £50,000 dependent on experience, pension, hybrid-working available, cycle to work scheme, free flu jabs, onsite parking and regular company social events.
Key Responsibilities & Accountabilities
Board-Level Facilitation & Strategic Alignment
*Vision Mapping: Translate a client’s overarching business vision and 3-year goals into actionable marketing strategies.
*C-Suite Influence: Build immediate authority and confidence with CEOs and Stakeholders in the engineering and defence sectors.
*Executive Presence: Facilitate high-stakes workshops and QBRs (Quarterly Business Reviews) that pivot from "tactical updates" to "strategic growth consulting."
Advanced Commercial Management
*LTV & Opportunity Cost: Audit the client base to identify which accounts are high-value and which present an "opportunity cost" to the agency’s growth.
*Agency Commercial Support: Support the MD in the commercial running of our 30-person agency, including resource forecasting and profitability modelling.
*Contractual Stewardship: Manage complex service level agreements (SLAs) and ensure our largest accounts remain both high-performing and high-margin.
Data Mastery & Predictability
*KPI Architecture: Design robust KPIs that go beyond "vanity metrics" to measure true ROI.
*Predictive Analytics: Use historical reporting data to forecast future performance, identify market trends, and proactively adjust client strategies before results dip.
*Performance Reporting: Standardise how the agency communicates value to clients, ensuring every pound spent is justified by a return.
Campaign & ABM Leadership
*Account-Based Marketing (ABM): Develop bespoke "Market-of-One" strategies for our largest accounts to deepen penetration within their global business units.
*Multi-Channel Excellence: Overhaul our campaign-led approach to ensure technical B2B audiences are reached through integrated, high-impact digital journeys.
What we’re looking for;
*You’ll be an experienced Client Service Manager / Senior Account Manager within the digital marketing space. You’ll need prior experience in working within an agency
*Ability to translate vision and goals into robust marketing strategies
*Sound skills in commercial management
*Commutable to Stoke area – this is a hybrid role with at least a couple of days per week in the office
Interested? To be considered for this position, please click apply to send your CV to Laura at Thendon Resourcing. We’ll be in touch within a couple of business days to discuss the next steps.
Are you an experienced Client Service Manager / Senior Client Account Manager with a background in digital marketing? We’re looking for a sophisticated strategic leader who can operate at the intersection of high-level business consultancy and modern digital marketing to join an award-winning innovative Digital Marketing Agency in Stoke.
You’ll be the commercial guardian of their most valuable client relationships, specifically their new £240k/annum technical accounts. You must be as comfortable facilitating a Board-level strategy session as you are analysing the lifetime value (LTV) and opportunity cost of our large client portfolio.
On offer is an attractive salary of £40,000 - £50,000 dependent on experience, pension, hybrid-working available, cycle to work scheme, free flu jabs, onsite parking and regular company social events.
Key Responsibilities & Accountabilities
Board-Level Facilitation & Strategic Alignment
*Vision Mapping: Translate a client’s overarching business vision and 3-year goals into actionable marketing strategies.
*C-Suite Influence: Build immediate authority and confidence with CEOs and Stakeholders in the engineering and defence sectors.
*Executive Presence: Facilitate high-stakes workshops and QBRs (Quarterly Business Reviews) that pivot from "tactical updates" to "strategic growth consulting."
Advanced Commercial Management
*LTV & Opportunity Cost: Audit the client base to identify which accounts are high-value and which present an "opportunity cost" to the agency’s growth.
*Agency Commercial Support: Support the MD in the commercial running of our 30-person agency, including resource forecasting and profitability modelling.
*Contractual Stewardship: Manage complex service level agreements (SLAs) and ensure our largest accounts remain both high-performing and high-margin.
Data Mastery & Predictability
*KPI Architecture: Design robust KPIs that go beyond "vanity metrics" to measure true ROI.
*Predictive Analytics: Use historical reporting data to forecast future performance, identify market trends, and proactively adjust client strategies before results dip.
*Performance Reporting: Standardise how the agency communicates value to clients, ensuring every pound spent is justified by a return.
Campaign & ABM Leadership
*Account-Based Marketing (ABM): Develop bespoke "Market-of-One" strategies for our largest accounts to deepen penetration within their global business units.
*Multi-Channel Excellence: Overhaul our campaign-led approach to ensure technical B2B audiences are reached through integrated, high-impact digital journeys.
What we’re looking for;
*You’ll be an experienced Client Service Manager / Senior Account Manager within the digital marketing space. You’ll need prior experience in working within an agency
*Ability to translate vision and goals into robust marketing strategies
*Sound skills in commercial management
*Commutable to Stoke area – this is a hybrid role with at least a couple of days per week in the office
Interested? To be considered for this position, please click apply to send your CV to Laura at Thendon Resourcing. We’ll be in touch within a couple of business days to discuss the next steps.
Job number 3372778
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Thendon Resourcing LTD
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