Claims Team Manager - FTC
other jobs Avencia Consulting
Added before 4 Days
- England,Yorkshire and The Humber,West Yorkshire,Leeds
- Full Time, Contract
- Competitive salary
Job Description:
Claims Team Manager - Prompt Resolution Team (FTC) Leeds | Fixed Term Contract until August 2027 | days per week in the office
An established insurer is looking to appoint an experienced Claims Team Manager to lead its Prompt Resolution Team (PRT) within the UK Claims function. This is a key leadership role focused on delivering fast, high-quality claims outcomes while driving efficiency, performance, and team development.
The Role Reporting into the Head of Insurance Claims, you will be responsible for the day-to-day leadership and oversight of the Prompt Resolution Team, ensuring claims are handled proactively, accurately, and in line with agreed service standards.
Key responsibilities include:
* Leading and developing a team of claims professionals through regular 1-2-1s and performance management
* Overseeing claims handled by the PRT, ensuring KPIs, data accuracy, and quality standards are consistently met
* Managing your own caseload across a range of UK National Markets classes
* Producing management information and performance reporting on a monthly and quarterly basis
* Supporting senior leadership with claims strategy, projects, and process improvements
* Maintaining strong relationships with brokers and key stakeholders
* Monitoring trends, complaints, and service feedback to drive continuous improvement
* Providing oversight of external service providers and TPAs
About You You will be a confident claims leader with strong technical knowledge and a collaborative management style. You’ll bring:
* Proven leadership capability or clear experience stepping into a team management role
* A background in insurance claims (legal qualification or claims practitioner experience preferred)
* Strong knowledge of policy wordings and claims handling across multiple classes of business
* Excellent communication skills, both written and verbal
* Strong organisational skills with the ability to prioritise and meet deadlines
* Confidence working with MI, reporting, and internal systems
* A desire to study towards or continue CII qualifications (if not already qualified)
What’s on Offer * Fixed Term Contract until August 2027
* Hybrid working with 4 days per week in the Leeds office
* A visible leadership role within a well-established UK claims team
* Opportunity to influence claims strategy, performance, and service delivery
If you’re an experienced claims professional looking for a leadership role with real impact, this is a great opportunity to step into a pivotal position within a high-performing team.
An established insurer is looking to appoint an experienced Claims Team Manager to lead its Prompt Resolution Team (PRT) within the UK Claims function. This is a key leadership role focused on delivering fast, high-quality claims outcomes while driving efficiency, performance, and team development.
The Role Reporting into the Head of Insurance Claims, you will be responsible for the day-to-day leadership and oversight of the Prompt Resolution Team, ensuring claims are handled proactively, accurately, and in line with agreed service standards.
Key responsibilities include:
* Leading and developing a team of claims professionals through regular 1-2-1s and performance management
* Overseeing claims handled by the PRT, ensuring KPIs, data accuracy, and quality standards are consistently met
* Managing your own caseload across a range of UK National Markets classes
* Producing management information and performance reporting on a monthly and quarterly basis
* Supporting senior leadership with claims strategy, projects, and process improvements
* Maintaining strong relationships with brokers and key stakeholders
* Monitoring trends, complaints, and service feedback to drive continuous improvement
* Providing oversight of external service providers and TPAs
About You You will be a confident claims leader with strong technical knowledge and a collaborative management style. You’ll bring:
* Proven leadership capability or clear experience stepping into a team management role
* A background in insurance claims (legal qualification or claims practitioner experience preferred)
* Strong knowledge of policy wordings and claims handling across multiple classes of business
* Excellent communication skills, both written and verbal
* Strong organisational skills with the ability to prioritise and meet deadlines
* Confidence working with MI, reporting, and internal systems
* A desire to study towards or continue CII qualifications (if not already qualified)
What’s on Offer * Fixed Term Contract until August 2027
* Hybrid working with 4 days per week in the Leeds office
* A visible leadership role within a well-established UK claims team
* Opportunity to influence claims strategy, performance, and service delivery
If you’re an experienced claims professional looking for a leadership role with real impact, this is a great opportunity to step into a pivotal position within a high-performing team.
Job number 3372877
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Company Details:
Avencia Consulting
Avencia is your talent outsourcing partner. We bring a fresh perspective to recruitment outsourcing, favouring simplicity over complexity, quality ove...