Customer Service Team Leader
Red Recruitment is recruiting a Customer Service Team Leader to work in a fast paced business located in Bristol who are a leader in their field.
The salary for the role is up to £35,000 and is perfect for someone with previous team leader experience in a contact centre environment who can motivate and mentor a team to deliver excellent customer service.
Benefits and Package for a Customer Service Team Leader:
*Salary: Up to £35,000 Per Annum
*Hours: Monday to Friday Office Hours
*Contract Type: Permanent
*Location: Bristol
*Start date: ASAP
*Generous holiday allowance
*Health and Life Insurance
*Cycle to Work Scheme
*Pension Contribution
*Superb Office Engagement and Events
Key Responsibilities of a Customer Service Team Leader:
*Lead, coach and develop a customer service team ensuring goals are clearly set and achieved.
*Drive a culture of customer first through coaching, mentoring and collaboration.
*Monitor performance and identify areas of improvement within the team and across the business.
*Collaborate with other departments on priorities and best practices.
*Resolve conflicts and complaints and drive a customer focused team ethos.
*Report on business metrics to senior management.
Key Skills and Experience of a Customer Service Team Leader:
*Proven leadership skills ideally in a contact centre environment.
*Excellent communication and problem solving skills understanding the wider business picture.
*Time Management with the ability to multitask
*Comfortable with delegating tasks and working to varying deadlines.
*Over 1 year Claims handling skills with previous coaching experience
*Ability to build and maintain both internal and external relationships.
If you are interested in this position as a Customer Service Team leader, Red would love to speak with you!
Please apply now!
Red Recruitment (Agency)