Role is working for a maintenance company
Responsible for scheduling jobs, engineers and clients running smoothly in a fast paced maintenance environment.
·Answer inbound office calls and manage the main info inbox
·Log all new jobs onto Big Change and book engineers accordingly
·Book and confirm appointments with clients and tenants
·Keep job notes, client portals and systems fully up to date
Engineer Scheduling & Coordination
·Plan and manage engineers’ daily schedules
·Ensure engineers are fully booked3–5 days in advance
·Track engineers’ where abouts during the day and update clients as needed
·Call engineers daily (around 16:00)to confirm the following day’s works
Parts, Quotes & Admin
·Order materials in advance or reactively to ensure first-time fixes
·Prepare basic quotes and send to clients
·Chase outstanding quotes weekly
·Complete generic RAMS where required
Job Completion & Invoicing
·Review completed works daily
·Rebook follow-on works where required


·Prepare jobs for invoicing once completed
Out-of-Hours
·Provide one evening per week cover for urgent bookings
·Experience in property maintenance, repairs coordination, facilities, or engineering admin
·Confident dealing with engineers ,suppliers, and property managers
·Highly organised, proactive, and comfortable working under pressure
·Experience using job management systems (Big Change ideal)
KPIs
·Jobs booked and updated accurately
·Engineers fully utilised with minimal downtime
·Client portals and job records kept accurate
·Positive feedback from engineers and clients