Maintenance & Aftercare Manager - High-End Residential
Overview
We are working with a well-established UK residential developer delivering an exceptionally large and technically complex private residential property in West Sussex.
While this is a single private residence, the scale and complexity of the building and its systems are comparable to that of a small luxury hotel, with extensive M&E infrastructure and specialist installations.
They are now seeking a Maintenance & Aftercare Manager to join pre-handover, becoming involved during commissioning and then taking ownership of maintenance, aftercare, and client liaison post-completion.
This is a senior, trusted role suited to a strong character with excellent technical judgement, capable of managing demanding private clients and coordinating specialist contractors effectively.
The Role
The Maintenance & Aftercare Manager will act as the primary point of contact for all post-handover maintenance and aftercare matters, ensuring issues are assessed, prioritised, and resolved efficiently while maintaining a high standard of client care.
Key responsibilities include:
*Acting as first response for all maintenance and aftercare issues
*Assessing and diagnosing issues before escalation
*Managing and coordinating M&E contractors and specialist service providers
*Supporting commissioning, testing, and early-life defect resolution
*Liaising directly with private clients who expect a prompt, professional response
*Managing service contracts, warranties, and O&M documentation
*Maintaining detailed records of issues, actions, and outcomes
*Supporting maintenance across other high-end residential projects as required
The property includes a wide range of complex systems and facilities, including:
*Large central plant room (significant in scale and complexity)
*Advanced M&E systems
*Spa, sauna, steam room, ice room
*Swimming pool and pool house
*Cinema, golf simulator, gym, wine room
*Multiple ancillary buildings
*Extensive landscaping and external works
This role is not reactive maintenance. It requires strong technical understanding, sound judgement, and the confidence to manage issues proactively.
The successful candidate will be:
*A confident, composed individual able to manage demanding private clients
*Technically strong with a clear understanding of construction and M&E systems
*Comfortable being on hand when required, particularly in early post-handover stages
*Organised, calm under pressure, and solutions-focused
*Professional, discreet, and articulate
Experience Required
*Experience at Maintenance Manager / Aftercare Manager / Building Services Manager level
*Background in complex high-end residential or similarly serviced buildings
*Proven experience managing M&E contractors and service packages
*Ability to interpret drawings, specifications, and O&M manuals
*Full UK driving licence
The Offer
*Highly competitive salary and package
*Full-time, permanent position
*Opportunity to shape and develop the aftercare function
*Involvement in a flagship, technically challenging residential project