Centre Executive
Pertemps Reading are currently recruiting for a Centre Executive to join their reputable client based in Reading.
As a Centre Executive you will be accountable for the effective operation, revenue growth, and customer satisfaction within the centre. Acting in a supervisory capacity to Centre Operations Assistants, this role is dedicated to ensuring an exceptional customer experience, seamless day-to-day operations, and successful sales initiatives. Working closely with the General Manager, the Centre Executive plays a pivotal role in the centre’s commercial performance and achievement of key performance indicators (KPIs), with a strong focus on revenue generation beyond fixed office space.
Hours: 40 hours per week, Monday to Friday - 8:30am to 5:30pm (occasional work out of normal business hours)

Your main duties as a Centre Executive will be grouped as:

Customer Service & Customer Relations
*Provide exceptional customer service, ensuring high levels of satisfaction and retention.
*Conduct professional, welcoming tours, managing the process from initial engagement through to successful negotiations to secure new business.
*Cultivate strong customer relationships through regular communication, events and proactive service.
*Promptly resolve customer complaints, striving to exceed satisfaction expectations.
Operations Management
*Oversee the daily operations of the centre, including opening, closing, and upholding service and cleanliness standards.
*Ensure health and safety compliance, maintaining necessary certifications and addressing issues promptly.
*Manage facility requirements, including repairs and routine maintenance, to maintain an inviting environment.
Sales and KPI Target Leadership
*Assist the General Manager by driving sales efforts within the centre to achieve monthly and quarterly revenue and occupancy targets.
*Manage the performance and sales activity of revenue sources beyond fixed office space ("fast cash").
*Implement targeted sales strategies to achieve KPIs for fast cash and maximise revenue opportunities.
*Track, analyse, and report sales and operational performance and KPIs to the General Manager, continually identifying opportunities for improvement.
*Partner with marketing to execute local campaigns focused on co-working and M&E, increasing visibility, demand, and community engagement.
Supervisory Role to Centre Operations Assistants
*Ensure the centre operates in line with company policies, procedures and processes
*Maintain up to date knowledge of GDPR and AML legislation and ensure the business follows mandatory requirements
*Escalate identified issues and risks to the General Manager
*Working with Centre Operations Manager and Compliance Manager to ensure that all customer agreements are current, correct and accompanied by the correct supporting documentation.
*Validating customer identification to ensure adherence to AMLR policy
*Work with the Compliance Manager to ensure our virtual customers are managed and operate in line with our virtual policy
*Complete all mandatory training modules annually: - Data Protection Awareness, Healthy Working, Fire Safety Plus, Health & Safety Induction , Whistleblowing, Cyber Security, Fraud Prevention, Anti Money Laundering , Anti Bribery and Code of Conduct.
Financial Management
*Support the General Manager in overseeing P&L for the centre, working to meet financial targets and maintain cost-efficiency.
*Assist with budget forecasting, customer reporting, and financial planning in collaboration with the General Manager
Policy & Compliance
*Comply with all company policies, including GDPR, anti-bribery, and AML requirements.
*Ensure all customer agreements are properly documented, maintaining accurate compliance records.

Training - Complete all mandatory training modules annually:
*Anti-Bribery Fundamentals
*Anti-Money Laundering: Know your Risk
*Code of Conduct
*Cyber Security: Journey to Safety
*ErgoWize Assessment
*Environmental Awareness: A Global Outlook
*Fire Safety Awareness
*GDPR: A Practical Overview for All Staff
*Legionella
*Understanding Fraud: Identify and Prevent Workplace Fraud
*Whistleblowing
*Working with the Modern Slavery Act UK
*An Introduction to Unconscious Bias
*Sexual Harassment: A Practical Overview
Knowledge/Experience
*Proficiency in Microsoft Office 365 (Word, Excel, Outlook) and CRM software.
Qualifications
*Minimum Grade C in English and Math’s (or equivalent)
Key skills/qualities required for this Centre Executive role:
*Strong commercial and sales acumen with a proven record in revenue generation within a customer-facing environment.
*Excellent communication, problem-solving, and supervisory abilities.
*Demonstrated experience in customer service management, facility operations, or a similar supervisory role.
*Resilient, adaptable, and proactive, with a positive "can-do" approach.
*Ability to remain calm under pressure, make sound decisions, and act as a role model for the team.
*Strong organisational skills, with attention to detail and a commitment to upholding high standards.
Benefits:
*33 days Annual Leave (including Bank Holidays)
*Birthday Off
*Volunteering Days
*Discounted Private Medical Insurance Cover
*Life Assurance
*Income Protection Insurance
*Payroll Giving
*Cycle Scheme
*NEST Pension Scheme
*Employee Assistance Programme
*Annual Flu Jabs
*Eye Tests
*Training Support Package
*Enhanced Maternity, Adoption, Shared Parental and Paternity Pay
*Annual Professional Membership Subscription

If you are interested in this Centre Executive role, please click "Apply" now!