Freightserve recruitment are looking for a Courier Customer Service Clerk for a well-established Courier company. The company is based in the Colnbrook, Berkshire area.
Managing and maintaining relationships with our key clients to ensure their satisfaction and continued partnership. You will be the main point of contact for these clients and will be responsible for understanding their needs and providing them with timely and effective solutions.
- Proactively identify and resolve any issues, complaints or concerns raised by key clients
- Establish and maintain strong relationships with existing key clients
- Identify and understand client needs and provide them with exceptional customer service
- Develop and implement strategies to increase customer satisfaction and retention
- Coordinate and manage the day-to-day operations of key accounts, including order processing, inventory management, and logistics
- Work closely with the various teams to identify new business opportunities and expand new and existing accounts
- Monitor and analyse key account performance and provide regular updates and reports to management
- Act as a liaison between the clients and internal departments to ensure smooth and timely order fulfilment
- Collaborate with the operations and finance teams to ensure accurate and timely invoicing
- Stay up to date with industry trends, market developments, and competitors to maintain a competitive edge.


Required Experience:-
- Accuracy & Attention to Detail
- Ability to solve problems promptly & effectively using initiative
- Capability to Organise & Prioritise workload under pressure
- Patience to deal with demanding customers in a professional manner
- MS Applications Experience required (Word, Excel, Outlook primarily)
- Computer literate
- Being Flexible within the team
- Teamwork & Problem Solving
- Ability to communicate effectively
Working hours are Monday - Friday
As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.