IT Support Analyst
other jobs Pearson Whiffin Recruitment Ltd
Added before 2 Days
- England,South East,Kent
- Full Time, Permanent
- Salary not specified
Job Description:
IT Support Analyst
We’re looking for an IT Support Analyst, with around 2-3 years’ experience to join a team supporting users across the company, main responsibilities will include, but are not limited to the following:
*Provide first and second-line technical support to end users
*Troubleshoot hardware, software, and network issues
*Support and maintain Windows 10 and Windows 11 environments
*Manage user accounts, permissions, and group policies in Active Directory
*Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
*Log, track, and resolve incidents and service requests
*Escalate complex issues where necessary and follow through to resolution
*Maintain clear documentation and contribute to knowledge bases
Skills & Experience
*Previous experience in a IT support / service desk role
*Good working knowledge of Windows 10 & 11
*Hands-on experience with Active Directory (user management, password resets, permissions)
*Understanding of networking principles
*Strong communication and customer service skills
*A proactive attitude and willingness to learn
Desirable (but not essential)
*IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
*Experience with ticketing systems
*Exposure to Office 365 / Microsoft 365
We’re looking for an IT Support Analyst, with around 2-3 years’ experience to join a team supporting users across the company, main responsibilities will include, but are not limited to the following:
*Provide first and second-line technical support to end users
*Troubleshoot hardware, software, and network issues
*Support and maintain Windows 10 and Windows 11 environments
*Manage user accounts, permissions, and group policies in Active Directory
*Assist with basic networking tasks (LAN/WAN, TCP/IP, DNS, DHCP)
*Log, track, and resolve incidents and service requests
*Escalate complex issues where necessary and follow through to resolution
*Maintain clear documentation and contribute to knowledge bases
Skills & Experience
*Previous experience in a IT support / service desk role
*Good working knowledge of Windows 10 & 11
*Hands-on experience with Active Directory (user management, password resets, permissions)
*Understanding of networking principles
*Strong communication and customer service skills
*A proactive attitude and willingness to learn
Desirable (but not essential)
*IT-related qualifications or certifications (e.g. CompTIA, Microsoft)
*Experience with ticketing systems
*Exposure to Office 365 / Microsoft 365
Job number 3374566
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Company Details:
Pearson Whiffin Recruitment Ltd
Since the consultancy was founded in 2004 we have developed a reputation for providing an outstanding level of customer service. It?s a reputation we ...