We are looking for an 1st line support person office based near wembely this is 5 days in the office
You must have some experince or it graduate


Please email me only with your latest cv and I will get back to you


Job Title:
1st Line IT Support Engineer
























Hours of work


Key Information (Essential)
Monday to Friday, 08:30 - 17:30


*Salary is minimum wage
*Must have a basic understanding of Windows 10 and 11
*Must have the right to work in the UK
*Either an IT Graduate or a professional already working within the IT sector; candidates must have a clear background in IT.
Responsibilities / Essential Skills
*Support with fulfilment of Service Requests, Incidents, Monitoring and completion of daily tasks within Service Level Agreements
*Manage incident and service desk tickets through to resolution including knowing when to escalate to 2nd/3rd Line
*Management of Service Desk processes such as Joiners, Movers, Leavers, etc
*Ensure that the Service Desk delivers excellent Customer Service
*Identify and implement improvements to IT services, tools and processes administered and supported by Service Desk
*Improve end user experience of technology within the group and drive initiatives to improve SLA performance of Service Desk deliverables
*Support the Service Desk team by providing guidance on analysis, troubleshooting and problem solving to help expedite resolution when escalating issues
*Encourage and facilitate training of users on platforms, technology and IT strategy for delivering excellent communication and understanding to staff members
*Maintain stock levels and asset inventory of equipment to ensure enough capacity to deal with typical end user problems in a timely fashion.
*Provide the team with feedback information regarding changes, maintenance, known problems and new services, to help coordinate team resources






Experience and Technical Qualifications
*Supporting end users in IT environments
*Azure and On-prem Active Directory administration
*Windows 10/11 OS support
*Microsoft/Office 365 User
Administration
*Understanding of LAN/WAN networking, TCP/IP, DNS, VPN
*Experience using an incident/request helpdesk management system
*Maintaining software and hardware asset management
*Fault diagnosis and troubleshooting for user hardware/software
*Must have a basic understanding of Windows 10 and 11
*Must have the right to work in the UK
*IT graduate or professional already working in IT with a clear IT background
*SharePoint Online
*Mobile Device Management (MaaS360 / Intune)


Qualifications and Certifications
*IT degree, diploma, or equivalent
*Extensive experience delivering IT support services to a diverse organisation