About the Role
We are seeking a motivated and customer-focused IT Support Technician to join our MSP team. You’ll support a variety of clients across different industries, providing responsive, friendly, and professional technical assistance. This role is ideal for someone who thrives in a dynamic, multi-client environment and is eager to grow their skills. A willingness to learn and develop is an absolute must.
Key Responsibilities
*Provide 1st and 2nd line support to multiple MSP clients via phone, email, remote tools, and onsite visits
*Work within defined SLAs and ensure excellent customer satisfaction
*Troubleshoot issues across Apple and Microsoft environments, Microsoft 365, business applications, and network environments
*Configure and deploy laptops, desktops, mobile devices, and other hardware
*Carry out onboarding and offboarding tasks, including device setup and account administration
*Perform administration in Microsoft 365, Entra ID (Azure AD), Active Directory, and Intune
*Use RMM tools for monitoring, patching, maintenance, and remote management
*Maintain accurate documentation, ticket updates, and asset records
*Communicate clearly and professionally with clients, managing expectations effectively
*Assist with IT projects such as migrations, system upgrades, and security improvements
Skills & Experience Required
*Previous experience in an MSP or fast-paced IT support environment (preferred)
*Strong technical troubleshooting skills across Windows, Microsoft 365, and core SMB infrastructure
*Familiarity with RMM and PSA tools
*Networking knowledge (DNS, DHCP, VPN, VLANs, Wi-Fi)
*Excellent written and verbal communication skills
*Knowledge of backup systems
*Knowledge of firewall and switch configurations
*Ability to manage multiple tickets simultaneously while remaining organised
*Positive, proactive, customer-first attitude
Desirable (but not essential)
*CompTIA A+, Network+, or similar certification
*Experience with Intune/Endpoint Manager
*Cisco CCNA
What We Offer
*Competitive salary up to £40k
*Support with training and professional certifications (Microsoft, CompTIA, etc.)
*Clear career progression routes into 2nd/3rd line or project engineering
*Exposure to a wide range of technologies across multiple industries
*A supportive and collaborative MSP team environment
*Company Pension