Office Administrator

Epsom, Surrey

Salary: £25,000 - £32,000 (DOE)
We are seeking a highly organised, proactive Office Administrator to support our small and friendly team in Epsom.
This is a varied, hands-on role suited to someone who thrives in a busy environment, enjoys managing multiple priorities, and takes pride in delivering exceptional administrative and customer support.
You will act as a central point of contact for colleagues, clients, and suppliers, providing calm, professional, and efficient assistance across office operations, finance administration, facilities coordination, and team engagement.
Key Responsibilities
Team Support
*Serve as the first point of contact for incoming calls and enquiries, handling all communications professionally and efficiently.
*Manage shared inboxes, prioritising messages and maintaining excellent customer service standards.
*Support the aftersales team with diary management, scheduling, and tenant queries, working closely with the Aftersales Manager to ensure smooth communication.
*Liaise with site managers, surveyors, and external partners to coordinate meter installations and disconnections, providing timely updates and ensuring clear communication throughout.
Financial & Administrative Support
*Process supplier invoices and complete data entry using Excel.
*Handle supplier and creditor queries by phone and email, maintaining positive relationships.
*Administer company credit card transactions.
*Manage billing correspondence and maintain accurate financial and utility records.
Office Coordination & Compliance
*Maintain training records and update the company training matrix.
*Oversee company fleet administration, including lease renewals, MOTs, servicing, and insurance.
*Support workplace compliance activities, including fire safety coordination, and act as a Fire Warden.
*Carry out general office duties such as holiday tracking, ordering supplies, filing, scanning, distributing post, and preparing documents.
Events & Team Engagement
*Plan and coordinate company social events, team activities, and hospitality events to support a positive team culture.
About You
*Highly organised, detail-oriented, and self-motivated.
*Able to manage multiple tasks and work confidently to deadlines.
*A strong communicator with a professional and friendly approach.
*Experienced in office administration and facilities coordination.
*Proficient in Microsoft Office Suite and Excel.
*A collaborative team player with a calm, proactive attitude.
What We Offer
*Discretionary bonus.
*25 days’ annual leave plus bank holidays.
*Workplace pension scheme: 3% employer contribution and 5% employee contribution.
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