About the Role

Provide are looking for an experienced and driven ServiceNow Platform Specialist to join a growing professional services organisation. This role will take ownership of the day-to-day operation, enhancement, and evolution of the ServiceNow platform, acting as the internal authority on all platform-related matters. You’ll play a key role in delivering and supporting a newly introduced Professional Services delivery module, alongside ongoing ownership and optimisation of the IT Service Management (ITSM) capability and existing custom solutions. This is a hands-on position offering genuine influence over how the ServiceNow platform is shaped and adopted across the business.
Key Responsibilities

*Own the administration and operation of the ServiceNow platform, ensuring stability, performance, security, and resilience, including the management of users, roles, groups, and permissions.
*Lead the rollout, configuration, and long-term support of the ServiceNow Professional Services delivery module, working closely with internal stakeholders to ensure successful adoption.
*Maintain and enhance existing ServiceNow modules and configurations, driving continuous improvement and platform maturity.
*Design, build, and deliver ServiceNow solutions such as workflows, forms, dashboards, reports, portals, and system integrations that support business processes.
*Work collaboratively with stakeholders across professional services, operations, IT, HR, finance, and administration to capture requirements and translate them into effective technical solutions aligned with organisational goals.
*Manage platform upgrades, patches, and routine health checks to keep the environment current, secure, and efficient.
*Produce and maintain clear technical documentation covering configurations, processes, and user guidance, and provide training or support to users and fellow administrators when required.
*Monitor platform health and usage, investigate issues, and identify opportunities to automate processes and improve efficiency.
*Keep up to date with ServiceNow releases, enhancements, and best practices to ensure the platform continues to deliver maximum value.
Skills and Experience*Demonstrable experience working as a ServiceNow Administrator and Developer.
*Strong understanding of ServiceNow architecture and core platform capabilities.
*Hands-on experience supporting and configuring the ServiceNow ITSM module.
*Experience with, or a solid understanding of, ServiceNow modules supporting professional services delivery (desirable but not essential).
*Proven capability in configuring and customising ServiceNow, including UI Policies, Client Scripts, Business Rules, Script Includes, ACLs, Workflows, Flow Designer, and Service Portal components.
*Working knowledge of JavaScript and HTML.
*Experience with integrations and data import/export processes.
*Experience creating reports and using performance analytics within ServiceNow.
*Strong analytical and problem-solving skills with close attention to detail.
*Confident communicator, able to engage with both technical and non-technical stakeholders.
*Comfortable working independently, managing competing priorities in a fast-paced environment.
*Self-motivated, proactive, and accountable, with strong ownership of outcomes.
*Proven experience gathering requirements and managing stakeholder expectations.
Qualifications / Certifications*ServiceNow Certified System Administrator (CSA) – essential.
*ServiceNow Certified Application Developer (CAD) – highly desirable.
*Additional ServiceNow certifications related to ITSM or professional services delivery are advantageous but not required.