General overview
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
ECG looking for an experienced Contract Support Manager to join our site-based team. This is a hands-on role focused on managing the on site Tech Teams workloads & ensuring compliance. You’ll be the daily managerial presence working very closely with the client to ensure that the extreme high standards are being met from a hard services perspective.
Essential Duties & Responsibilities
*To read and review the specialist subcontractor reports/paperwork/certification applicable to their contract and discuss ongoing issues with specialist contractors ensuring works are complete and any outstanding or remedial works arising are communicated to the client and the Commercial Team for quotation.
*Assist with accurate reporting on compliance, SLAs, KPIs in-line in accordance with the contract terms and conditions.
*Ensuring our client’s Cureousity Permits system associated with all our works/our contractors works are accurate & up to date.
*Attendance at Weekly/Monthly Client & Contractor Meetings and record and minute all formal meetings between ECG and the client.
*Manage, co-ordinate & assist with client seasonal activities/events which require ECG involvement with a flexible work pattern required at times.
*Managing the engineers shift rotation programme to ensure the site adequate cover.
*Reviewing the engineers’ timesheets to make sure they are correct and complaint.
*Engage with ECG’s internal departments to ensure the expected service levels are being delivered.
*Populating & providing client with all quotations & subsequently raising any orders once approved by the senior contracts manager.
Knowledge & Understanding
*Previous management experience of engineering teams, service partners & personnel.
*Experience in the FM industry.
*To be highly flexible in accordance with the challenging demands of a "World-Class" Retail & Leisure destination.
*Hungry for responsibility.


We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.