Job role: Quality Manager
Location: Nottinghamshire (East Midlands)
Salary: Dependant on Experience


The Role:
An established, fast-growing operational business in the East Midlands is seeking an experienced Quality Manager to lead quality assurance, operational excellence, and continuous improvement across the organisation.
This is a high-impact role responsible for owning the Quality Management System (ISO 9001), embedding a strong quality culture, and driving structured change to improve right-first-time delivery, reduce waste, and enhance customer satisfaction. The Quality Manager will play a key role in shaping behaviours, ways of working, and performance standards across the business.


Key Responsibilities:


Quality Management System & Compliance
*Full ownership of the ISO 9001 Quality Management System, including certification, surveillance audits, corrective actions, and continuous improvement.
*Ensure compliance with internal quality standards and relevant external requirements.
*Plan and lead internal audits, management reviews, and quality performance reporting.
*Develop, implement, and maintain quality policies, procedures, and standard operating processes.
Continuous Improvement & Process Excellence
*Drive a culture of continuous improvement using structured methodologies.
*Identify opportunities to improve processes, reduce waste, and increase operational efficiency.
*Design and implement new or improved processes to support scalability and performance.
*Establish and track KPIs relating to quality, delivery performance, and customer satisfaction.
Change Management & Stakeholder Engagement
*Lead cross-functional change and improvement initiatives with senior stakeholders.
*Provide governance, prioritisation, and tracking of improvement projects.
*Build strong working relationships across the business and influence constructively to deliver results.
Operational Quality Control
*Implement spot checks and audits across inbound goods, storage, and dispatch activities.
*Define acceptance criteria and inspection processes with operations and supply chain teams.
*Analyse trends in defects and non-conformance and drive corrective and preventive actions.
*Full ownership of NCR (non-conformance reporting) processes.
*Occasional site visits required.
Customer Quality & Issue Resolution
*Lead investigations into customer quality issues and complaints.
*Apply structured root cause analysis and ensure robust corrective and preventive actions.
*Act as a senior escalation point for quality-related customer concerns.
*Partner with customer-facing teams to improve service quality and satisfaction.
Culture, Leadership & Capability
*Act as a role model for high standards, professionalism, and positive behaviours.
*Promote a pragmatic, solutions-focused approach to quality and improvement.
*Support the development of quality and continuous improvement capability across teams.


About You:


Experience
*Proven experience as a Quality Manager / Quality Lead in a manufacturing, logistics or operational environment.
*Strong working knowledge of ISO 9001, including ownership of audits and accreditation.
*Demonstrable experience driving continuous improvement and change in fast-paced businesses.
*Track record of improving processes, reducing waste and improving right-first-time performance.
*Experience handling customer quality issues using structured problem-solving methodologies.


Skills & Competencies:


*Strong stakeholder management and influencing skills.
*Excellent root cause analysis and problem-solving capability.
*High emotional intelligence; able to challenge constructively at all levels.
*Clear, confident communicator (written and verbal).
*Organised, delivery-focused, and comfortable managing multiple initiatives in parallel.
*Data-driven approach to performance management and improvement.


Working Pattern & Benefits:


*Full-time, site-based role in Nottinghamshire (East Midlands).
*Standard weekday working hours.
*Competitive salary and benefits package.