Client Relationship Executive
About Our Client:
Located in Huntingdon, our client is a leading independent Print and Marketing Services business that provides sophisticated marketing collateral and print fulfilment services to organisations and leading brands across the UK. Established in 2003, they have grown every year since incorporation and have established an outstanding reputation for the quality of their work and service levels. They hold people at the centre of what they do and continue to monitor and improve their processes. They have become a ’Living Wage Accredited’ employer and have exciting expansion plans with the aim to double their turnover in the next few years. Never has it been a more exciting time to join them.
Role Summary:
They are looking for a Client Relationship Executive that thrives in a fast-paced environment to help on-board new clients and look after existing clients across a range of disciplines. You will be part of dynamic and fast-growing team, where you will be the internal point of contact for clients across their online, print and creative services teams. This will include liaising with clients, internal departments, and suppliers daily, taking and briefing projects, monitoring stock levels, processing orders, maintaining SLAs and supporting their Account Managers. You will also be creating data reports and invoices as well as administration tasks relating to your role.
Key Responsibilities:
*Liaising with clients daily and developing good relationships
*Taking project briefs, and liaising with internal departments taking projects to completion, on time, on brief and on budget
*Processing client orders across their range of services
*Dealing with client queries and problem solving any issues that may arise
*Monitoring stock levels, reporting on stock and re-ordering when necessary
*Source, negotiate and liaise with suppliers to obtain appropriate and competitive quotations
*Reporting and invoicing
*General administration tasks arising from the above, including filing job bags, raising purchase orders etc.
*Attend client meetings – in person and via video call
*Ensure maintenance of SLAs
*All staff are responsible for adhering to the ISO Policies and Procedures in place
You will:
*Have good commercial awareness, and experience in a client facing role
*Be forward thinking, proactive with a problem-solving approach
*Work to tight deadlines, whilst still maintaining a high level of attention to detail
*Be a confident communicator both internally and externally
*Have excellent organisational and administration skills
*Effectively manage your own time
*Have experience with Excel, Word, Outlook,
*Work independently and as part of a team
*Previous experience in the following industries: print, creative, SAAS or date is an advantage
What they offer in return:
*4 x Salary life assurance
*Up to 75% income protection
*Private Medical (after a qualifying period)
*Enhanced pension scheme
*Enhanced maternity and paternity pay
*Starting at 24-days holiday plus bank holidays
*35 hour working week
*Employee Assistance Programme – Unum Help@Hand
*Trained mental health first aiders
*Eye-care Scheme
*Cycle to work scheme
*Time off on your birthday
*Social & charity events
*Exclusive staff discounts