General Overview
Established in 1994, ECG Facilities Services is a leading provider of Mechanical and Electrical (M&E) maintenance across the UK. With a strong presence in the commercial, retail and industrial sectors, ECG also delivers specialist services in water hygiene and managed services - operating 24/7, 365 days a year.
At ECG, we value the strength that comes from a diverse team. We are proud to promote equality, embrace inclusion, and stand firmly against discrimination in the workplace.
We are currently looking for a contracts manager to join our Warrington team on a fulltime basis.
Essential duties & responsibilities
*Act as the main liaison for clients and their representatives.
*Oversee daily operations of assigned contracts, ensuring profitability and compliance.
*Attend client meetings and maintain strong, professional relationships.
*Communicate effectively across all formats verbal, written, and digital.
*Conduct audits covering documentation, maintenance schedules, health & safety, and financial performance.
*Provide monthly reports covering financials, audits, H&S issues, and client feedback.
*Collaborate with internal departments on invoicing, labour control, and subcontractor management.
*Review subcontractor documentation.
*Assist in preparing proposals and quotations for clients.
*Ensure all client communications are professional and aligned with company policies.
*To effectively carryout or delegate the points as discussed and issues raised by the client on a timeous basis and ensure communication of all client issues is passed to the appropriate personnel/departments.
*To set up regular meetings with the client based upon the frequency established in relation to the clients KPI’s and/or service levels, client request or Contract expectation.
*To regularly review the profitability of their contracts dependant on contract expected turnover as established by the Commercial Team.
*Manage aged debt by working with clients and internal teams to resolve outstanding payments and ensure timely invoicing and collections.
Personal Qualities/Skills
Minimum of 10 years experience in a similar role is essential
*Strong communication and interpersonal skills.
*Excellent organisational and problem-solving abilities.
*Financial acumen and ability to manage budgets and profitability.
*Knowledge of health & safety regulations and auditing practices.
*Ability to work collaboratively across departments and with external stakeholders.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, colour, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability.