OverviewElis is an international multi-service provider, offering textile, hygiene and facility services solutions. Present in Europe and Latin America, we are a leader in most of the 28 countries in which we operate, employing 45,000 professionals at 440 production and services centres; this is a great opportunity to join a company that supports their people.
We have an excellent opportunity for an Customer Start Up Coordinator to join us at our Rainhill site where you will continually contribute to the achievement of functional objectives that support the company business plan.
Why chose Elis?
You may not know our products and services, but each day we work with businesses that are impacting the lives of millions of people in the UK.
We are an ambitious business with plans to grow in the UK service industry and we have and unrelenting desire to become an employer of choice.
Elis is a meritocracy, and we promote and reward individuals who deliver against objectives, commitments and show great performance. Ambition and enthusiasm are key traits of our employees who live the values our business is built on; Respect, Integrity, Exemplarity and Responsibility.
Our culture of service and quality is based on the commitment of our employees, who are the company’s greatest asset. Joining Elis allows you to become part of a business that is agile, creative and market leading in our industry
Requirements• Display a customer centric mind-set
• Ability to work effectively in a matrix organisation
• Strong planning skills
• Excellent communication skills both oral and in writing V1/ 143-2024
• Structured and self-driven
• Good understanding of Microsoft systems
Your tasks• Prepare project plan for start-up/collection change with clear milestones.
• Set up new customers on Internal System (AX) and keep the installation monitor up dated with all comments.
• Plan and monitor start-up/collection change activities such as size fittings, wash tests, reporting requirements etc.
• Verify operational capability to deliver according to agreed service levels.
• Monitor that customer implementation is in line with contractual agreements, agreed timeline and escalate to Sales & Account Management and Operations
• Keep customers and internal stakeholders updated on Start-up progress
• Monitor expected lead times throughout and keep all updated during weekly installation meetings.
• Participate in start-up/collection change of international and national contracts when relevant.
• Engage with relevant internal resources to ensure contract is implemented according to agreed timeline and plan corrective actions if necessary.
• Verify that first delivery meets customer expectations and evaluate start-up project to capture lessons learned
• Highlight to all any concerns you have during the process where we could potentially not deliver on promise.
• Plan relevant customer training e.g. use of services, products etc. to proactively accommodate problems.
• Send, monitor and share results from start-up survey