Customer Service Administrator

Pertemps are currently recruiting for a temp Customer Service Administrator who has a passion for tech to join a leading manufacturing company in Andover. This will be an ongoing temporary position for about 8 weeks.

Responsibilities as a Customer Service Administrator: *Receive incoming calls from customers placing fault or support calls
*Recording details on service management system
*Provide first line troubleshooting to gather technical information
*Manage call responses, telephone support and scheduling engineers service appointments.
*Schedule preventive maintenance visits in line with customers needs
*Ensure engineers are booked on and off calls
*Raise invoices
*Maintain and update customer records as required

Requirements:
*Strong customer service and administrative experience
*Competent Microsoft user
*Knowledge / interest in technology
*Ability to work on own initiative
*Excellent verbal and written communication skills
*Available immediately

The Customer Service Administrator Role
*Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
*Fully office based
*£13.55 per hour


If you are interested in this Customer Service Administrator position, please apply below or contact Jemma at Pertemps