Customer Service Advisor

Pertemps are currently recruiting for a Customer Service Advisor who has a passion for tech to join a leading manufacturing company in Andover.

Responsibilities as a Customer Service Advisor : *Receive incoming calls from customers placing fault or support calls
*Recording details on service management system
*Provide first line troubleshooting to gather technical information
*Manage call responses, telephone support and scheduling engineers service appointments.
*Schedule preventive maintenance visits in line with customers needs
*Ensure engineers are booked on and off calls
*Raise invoices
*Maintain and update customer records as required

Requirements:
*Strong customer service and administrative experience
*Competent Microsoft user
*Knowledge / interest in technology
*Confident in asking diagnostic questions and providing first line troubleshooting advice
*Ability to work on own initiative
*Excellent verbal and written communication skills

The Customer Service Advisor Role
*Monday – Friday, 8.30am – 5pm or 9am – 5.30pm
*Fully office based
*£24,000 - £26,500 starting salary
*22 days annual leave plus bank holidays

If you are interested in this Customer Service Advisor position, please apply below or contact Jemma at Pertemps