Technical Incident Manager - Birchwood
£26,000 * Mon-Fri Hybrid Working (3 days in office / 2 days WFH) * 35 hrs per week
Are you the go-to person for anything car-related? Love problem-solving? Thrive in a fast-paced, customer-focused environment?
We’re looking for a Technical Incident Manager to join our client’s team in Birchwood and be at the heart of their warranty claims process.
?? What You’ll Be Doing As the Technical Incident Manager, you’ll:
*Assess and process mechanical breakdown warranty claims
*Deliver top-tier service to customers, dealer partners and repairers
*Build strong relationships with main dealer workshops and repair centres
*Keep documentation accurate and complete
*Support continuous improvement across the claims process
*Help maintain a positive, collaborative team culture
?? What You’ll Need *Solid knowledge of how cars work (general understanding of vehicle mechanics & parts)
*Confident with MS Office and general PC skills
*Strong communication, problem-solving and teamwork skills
*Ability to stay calm, professional and customer-focused
*Bonus points if you speak French or German!
? Working Hours Rotating monthly shifts:
*8am-4pm
*9am-5pm
Includes a 1-hour lunch + 10-minute breaks morning and afternoon.
?? The Hiring Process 3 stages, including a Technical Exam-we want to see your automotive know-how shine.
�? Benefits Package *Death in Service: 4× salary from day one
*Critical Illness Cover: 2× salary from day one
*Private Healthcare after 6-month probation
*Employee discount on warranty products after 6 months
*Auto-enrolment pension (5% employee / 3% employer) after 3 months
*25 days holiday, rising to 27 with service
*Birthday day off + holiday buy scheme
*Enhanced Maternity & Paternity
*1-month notice period after probation
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.