Customer Service & HR Apprentice


Location: St Ives, Cambridgeshire (Head Office based)
Working Hours: Monday to Friday, 08:30–17:00 One day per week finishing at 16:30 (to be confirmed)
Salary: £7.55 per hour increasing to £8.00 per hour for the first year (37 hours per week), then aligned to age-related apprenticeship rate


Overview
A growing and dynamic business is looking for an enthusiastic and organised Customer Service & HR Apprentice to provide support across HR, Reception, and general office operations. This is a structured apprenticeship with significant training and development, offering a clear growth path into HR and business administration. The role is ideal for someone keen to learn, gain hands-on experience, and build a career in HR and customer service.


Key Responsibilities
Reception & Customer Service
*Assist with reception tasks including managing incoming calls, greeting visitors, and supporting front desk operations
*Support with sample packs, posting letters, and maintaining stock rotation of tape sample mini rolls
*Help with website enquiries and uploading information onto internal systems
*Assist with internal meetings, training sessions, and event preparation
*Support exhibitions, career fairs, internal events, and roadshows as required
HR Support
*Assist with HR administrative tasks such as payroll paperwork, absence and holiday forms, and T&A reporting
*Organise interviews and provide administrative support for HR processes
*Support the wellbeing hub and other HR initiatives
*Maintain confidentiality and adhere to company policies in all HR matters
Office & Miscellaneous Support
*Shredding and maintaining tidy areas around shredders
*End-of-day office closing procedures including turning off printers, blinds, TVs, and other equipment
*Support other departments during busy periods as needed


Person Specification
Education and Qualifications
*GCSE or equivalent Maths and English at Grade C or Level 4 and above
*Keen interest in completing a Level 2 Customer Service apprenticeship and developing in HR
*Desirable: Previous study in Business Studies Level 2/3; ability to speak one or more additional languages
Knowledge, Skills and Experience
*Excellent telephone manner and communication skills
*Computer literate, confident using MS Office, internet, and email
*Customer service experience or strong interest in developing these skills
*Self-confidence and professional presentation skills
*Ability to build and maintain relationships with colleagues, clients, and suppliers
*Desirable: Previous experience in a similar role or industry
Personality, Character Traits and Disposition
*Self-motivated and keen to learn
*Able to work independently and as part of a team
*Strong attention to detail and organisational skills
*Able to work under pressure in a busy office environment
*Positive attitude with excellent customer service approach internally and externally
*Confident communicating with people at all levels
*Full clean driving licence and access to own transport due to office location


This apprenticeship is an excellent opportunity for someone looking to gain hands-on experience in HR and customer service, with structured training, career development, and real responsibility from day one.


If you are interested in the role of Customer Service and HR Apprentice and feel that you have the relevant experience, please contact your Recruitment Partner, Lisa Logan at Unicorn Resourcing


If this job isn’t exactly right for you but you’re looking for something new, please contact us for a confidential career discussion.
Unicorn Resourcing Limited is acting as an Employment Agency in regard to this Permanent opportunity.